Coordinator, Technical Operations

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Coordinator, Technical Operations will play a key role in providing IT support for our teams globally. You will be responsible for troubleshooting technical issues, supporting various IT systems, and working collaboratively with the global IT team to ensure smooth operations across multiple regions. Although you will be based in India, you will provide support for teams across the company, reporting directly to the Global IT Manager in the USA.

Responsibilities:

• Provide first-level technical support via phone, email, or ticketing system for end-users across the company.
• Troubleshoot basic hardware, software, and network-related issues.
• Assist in setting up new computers, accounts, and IT equipment for employees.
• Perform routine maintenance and updates on workstations and peripheral devices.
• Document issues, resolutions, and update tickets in the tracking system.
• Escalate more complex issues to Level 2 support when necessary.

Skills Required:

• Strong customer service mindset and ability to work in a fast-paced global environment.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Willingness to work flexible hours to provide support to teams across different time zones.
• Proactive, detail-oriented, and committed to problem-solving.

Qualifications:

• 1-2 years of experience in IT support or related roles.
• Strong understanding of Windows, macOS, and basic networking concepts.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.
• Proficiency with Microsoft Office Suite
• This position is full time in office, based in Thane, India. Requiring 5 days a week in the office.
• The Technical Operations Associate may be required to work flexible hours to accommodate different time zones or urgent situations.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. 

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

 Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

 About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.