Kotak Mahindra Bank
Tech Ops Engineering II-SUPPORT SERVICES-CTO - In House Engineering
Be an Early Applicant
Leads application support for critical investment platforms, including P1/P2 incident resolution, root-cause analysis, monitoring, uptime improvement, release validation, and change management. Mentors L1/L2 support teams, establishes SOPs and runbooks, automates support processes using scripting, implements SRE practices, and coordinates communication among business stakeholders, vendors, leadership, development, and QA teams.
Domain Experience (Good to Have)
Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting
Understanding of financial transactions and reconciliation
Incident & Problem Management:
- Lead resolution of P1/P2 incidents with end-to-end ownership
- Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
- Drive MTTR reduction and eliminate repeat incidents
- Manage major incident calls and stakeholder communication
Application Stability & Monitoring:
- Ensure 99.9%+ uptime of critical investment applications
- Proactively monitor applications using tools like AppDynamics, Grafana
- Identify and mitigate risks before production impact
Technical Leadership:
- Lead and mentor L1/L2 support teams (total team size 5-8 people)
- Define SOPs, runbooks, and support processes
- Improve overall support efficiency and maturity
Change & Release Management:
- Review and validate production deployments
- Coordinate with Dev/QA teams for smooth releases
- Ensure zero-impact deployments and rollback readiness
Automation & Optimization:
- Drive automation using Shell / PowerShell / Python
- Reduce manual intervention and improve reliability
- Implement SRE practices (alert tuning, self-healing)
Stakeholder Management:
- Act as SPOC for business, vendors, and leadership
- Provide clear and timely communication during incidents
- Ensure SLA adherence and governance
Required Skills
Technical:
- Strong troubleshooting skills in application support environments
- SQL (Oracle / MS SQL )
- Linux/Unix systems/.Net/Java/IIS/Windows
- Monitoring tools: ELK / Grafana
- APIs, batch processing, integrations
Process Knowledge:
- ITIL (Incident, Problem, Change Management)
- DevOps / SRE practices
Tools:
- ServiceNow
- CI/CD basics (preferably Azure Dev Ops)
- Cloud exposure (AWS preferred)
Any Science Graduate
Kotak Mahindra Bank Mumbai, Maharashtra, IND Office
Mumbai, India
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