At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a highly experienced Supervisor – Business Process Operations (M1) to join our Global Service Operations team. In this critical leadership role, you will be responsible for managing large-scale customer accounts and complex digitization operations, ensuring high-quality service delivery across multiple sites.
This team acts as a critical link, collaborating closely with Key Account Managers and the Ground Delivery Team to ensure high-quality deliverables are met within committed timelines.
What You’ll Do (Responsibilities)
In this role, you will:
Responsibility 1: Drive Operational Excellence & Productivity: Supervise a large team, managing Key Result Areas (KRAs) and consistently monitoring process-level performance to support the achievement of monthly, quarterly, and annual targets and budgets.
Responsibility 2: Collaborate for Process Enhancement: Partner with vertical leads, Key Account Managers, and ground staff to implement and review operational policies, identify automation opportunities, and enhance productivity through process maps and time and motion studies.
Responsibility 3: Ensure Standards and Workforce Compliance: Ensure compliance with organizational standards and policies, including managing workforce planning, scheduling, leave, and attrition for a team of 120–150 headcount, including 5–6 Team Leaders, to maintain seamless business delivery.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
8–14 years of professional experience with at least 4+ years of managerial experience, ideally within the Banking, Insurance, Business Process Outsourcing (BPO), or Back Office domain.
Strong knowledge of operational management systems and software, as well as a proven track record in financial tasks like Client & Vendor Billing and contributing to Annual Operating Plans (AOP) and Gross Profit (GP) optimization.
Proven ability in Stakeholder Management and effective people management, including conducting associate-level interviews, maintaining high staff motivation, and fostering strong client relationships.
Bachelor’s Degree is mandatory, with a Master of Business Administration (MBA) preferred, alongside strong MS-Excel, Power Point Presentation, and Management Information Systems (MIS) reporting skills.
Call to Action
If you are a results-driven leader ready to optimize complex business processes and manage a high-performing team, apply today to build your career with Iron Mountain.
Category: Operations Group
