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eClerx LLC

Senior Process Manager

Posted 11 Days Ago
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In-Office
Pune, Mahārāshtra
Senior level
In-Office
Pune, Mahārāshtra
Senior level
Lead requirements gathering and documentation, analyze operational metrics with SQL/Excel, recommend process improvements, bridge stakeholders and developers, and support UAT and validation to ensure scoped, efficient workflows.
The summary above was generated by AI
Key Responsibilities
 
  • Requirements Gathering: Meet with stakeholders to document functional and technical needs.
  • Data Analysis: Analyze metrics, budgets, and operational performance using SQL or Excel.
  • Process Improvement: Identify workflow gaps and recommend cost-saving fixes.
  • Communication: Bridge the gap between non-technical management and technical developers.
  • Testing & Validation: Support user acceptance testing (UAT) and quality checks.
Responsibilities
Requirements Management
 
  • Gather requirements: Meet with stakeholders through interviews and workshops to capture business needs.
  • Document specifications: Write clear functional and non-functional requirements or user stories.
  • Manage scope: Prevent scope creep by setting realistic project boundaries
Qualifications
  • Technical Skills: Proficiency in SQL, Microsoft Excel (pivot tables), data visualization software (Tableau, Power BI), and requirements management tools (Jira).
  • Analytical Skills: Data analysis, cost-benefit analysis, modeling business processes, and root-cause problem solving.
  • Soft Skills: Clear verbal and written communication, stakeholder collaboration, active listening, and adaptability to change
HQ

eClerx LLC Mumbai, Maharashtra, IND Office

Express Towers, 4th Floor, Ramnath Goenka Marg, Nariman Point, Mumbai, Maharashtra, India, 400021

eClerx LLC Navi Mumbai, Maharashtra, IND Office

Building # 11, 2nd, 3rd, 4th, 5th & 6th Floor, K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai, India, 400708

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