Senior Process Manager

We are seeking a Lead Consultant with strong expertise in Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) to lead the design, implementation, and optimization of customer data and cross-channel journey orchestration solutions. This role requires a blend of strategic thinking and hands-on execution, with a focus on translating business requirements into scalable solutions across data, audience, and campaign layers while ensuring effective governance and performance.

WorkfrKey Responsibilities

Performance Monitoring & Troubleshooting

• Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
• Identify issues across submissions, approvals, and workflow stages.
• Fix functional issues inside Workfront and support stability of existing flows.

Workflow Optimization & Evolution (Fusion)

• Enhance and evolve campaign workflows using Workfront Fusion.
• Translate business requests from campaign managers into workflow logic changes.
• Develop small-to-medium Fusion workflows to improve automation.
• Ensure all enhancements are compliant with governance and best practices.

End-User Support & Enablement

• Act as the primary SME for workflow-related questions from campaign managers and internal teams.
• Provide clarifications, training, and documentation to support adoption.
• Assist in onboarding teams to new or updated workflows.

Required Skills & Qualifications

• 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals).
• Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
• Strong troubleshooting skills across Workfront processes.
• Ability to translate business processes into Workfront workflows.
• Strong communication skills and stakeholder engagement experience.
• Experience in campaign operations, marketing workflows, or MarTech is a plus.

Good to Have

• Workfront or Fusion certifications
• Experience integrating Workfront with AEM, CRM, or other marketing systems
• Understanding of governance, naming conventions, or workflow best practices

Key Must-Haves

• Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration)
• Ability to monitor and troubleshoot campaign automation flows
• Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role)
• Good communication skills to support end users and clarify workflow behavior

Nice-to-Have

• Campaign operations or MarTech workflow experience
• Workfront certifications
• Experience in enterprise workflow environments

This is a hybrid functional + light Fusion development role, not a Workfront admin or full-stack developer position.
Kindly start sharing profiles aligned to the above requirements at the earliest.

nt