Immunity Networks & Technologies Pvt. Ltd. Logo

Immunity Networks & Technologies Pvt. Ltd.

Senior Network Security Engineer

Posted 2 Months Ago
Be an Early Applicant
In-Office
Navi Mumbai, Thane, Maharashtra, IND
Senior level
In-Office
Navi Mumbai, Thane, Maharashtra, IND
Senior level
Deploys and supports enterprise network environments, coordinates with customers, monitors performance, troubleshoots connectivity issues, and escalates complex problems. Maintains network documentation, SOPs, knowledge bases, and tickets within SLA-based processes. Participates in network architecture reviews and projects while providing senior technical support and ensuring system availability.
The summary above was generated by AI
The Network Engineer (L2) is responsible for
A. Active Involvement in Network Deployment and Customer Coordination.
B. Providing Senior level technical support for network-related issues.
C. Planing, Documentations, SoP, Knowledgebase maintenance. 
D. Involvement in the Network Architecutre and Reviews

This role involves a mix of Network Project Deployments and Tech Support, monitoring network performance, troubleshooting basic connectivity problems, and escalating complex issues to higher-level support teams to ensure minimal downtime and optimal system performance.

Requirements

  • Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or related field.

  • Relevant networking certifications (CCNA, CompTIA Network+, etc.) are preferred.


  • 4+ years of experience in network projects, support or Networking helpdesk environment.

  • Experience in handling tickets and working in an SLA-based environment is an advantage.

  • Experiecne in Project Deployments, Documentations, SOPs etc


  • Good understanding of networking concepts: TCP/IP, DNS, DHCP, VPN, VLAN.

  • Knowledge of LAN/WAN technologies.

  • Good Knowledge of routers, switches, and firewalls.

  • Basic troubleshooting skills for network connectivity issues.


  • Strong problem-solving skills.

  • Good analytical thinking ability.

  • Basic documentation skills.


  • Good verbal and written communication skills.

  • Customer-focused mindset.



Benefits

  • Competitive salary package

  • Performance-based incentives or annual bonus

  • Annual salary review

  • Paid sick leave

  • Paid annual leave

  • Public holidays

  • Training on networking technologies

  • Career growth opportunities to L2 / L3 Network Engineer

  • Hands-on exposure to enterprise-level network environments

  • Team-building activities

  • Employee recognition programs



Key Result Areas (KRAs)

  1. Resolution - L2 tickets within SLA (35%)
  2. Changes - Changes without incident (25%)
  3. Uptime - Network availability (20%)
  4. Documentation - Configs and reports current (10%)
  5. Mentoring - L1 support (10%)
HQ

Immunity Networks & Technologies Pvt. Ltd. Mumbai, Maharashtra, IND Office

Mumbai, India

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