Relationship Management

Role Overview

The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCI’s Digital payment products UPI, IMPS, AEPS, NFS, Card Acquiring, Debit card & RuPay Credit Card. The role requires strong stakeholder management, deep domain expertise in non cards payments and credit cards, acquiring business, and payment solutions, along with a sharp understanding of the digital payments’ ecosystem. The role demands ownership of go-to-market strategies, Business growth, and data-driven decision-making through cross-functional collaboration.

Key Responsibilities

·       Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment’s ecosystem.

·       Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.

·       Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.

·       Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures.

·       Deep product understanding of digital payment solutions (UPI, Cards, Acquiring, etc.) with the ability to drive product adoption

·       Identify growth opportunities across banks/partners through market insights and competitive analysis; drive GTM strategy, support launch of new products/use-cases, and scale market share of NPCI digital payment products

·       Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.

·       Strong techno-functional understanding of payment systems, technology integration, and end-to-end payment architecture; capable of driving seamless product implementation, managing partner integrations, and resolving challenges across the payment ecosystem

·       Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.

·       Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.

·       Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.

·       Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.

·       Maintain a strong understanding of the digital payments’ ecosystem, regulatory environment, and market trends.

·       AI skills for Data insights, work automation, Understanding dashboards, portfolio management, revenue forecasting, Compliance checks, CRM updates

Required Skills & Experience

·       3+ years of relevant experience in Cards & Digital Payments business.

·       Proven track record of structuring and executing digital payment and credit card businesses.

·       Excellent stakeholder management skills with ability to influence senior leadership.

·       Strong analytical, project management, and multitasking capabilities.

·       Data-driven mindset with ability to extract insights and drive business decisions.

·       Excellent communication, presentation, and interpersonal skills.

·       Strong product understanding and business acumen within the NPCI digital payments ecosystem. 

Preferred Skills and Experience 

·       3+ years of relevant experience in Cards & Digital Payments business.

·       Expertise in Credit Cards, Acquiring Business, and Payment solutions.