National Payments Corporation Of India (NPCI)
Senior Associate Relationship Management
Be an Early Applicant
Manage strategic relationships with partner banks and digital payment stakeholders. Drive growth targets, portfolio expansion, GTM strategy, commercial deals, credit programs, and incentive campaigns for NPCI products and RuPay credit cards. Coordinate with cross-functional teams, track performance metrics, analyze data, resolve escalations, and support business strategy while ensuring timely execution and strong partner satisfaction.
Responsibilities
• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment’s ecosystem.
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.
• Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures.
• Drive GTM strategy and increase market share of NPCI digital payment products.
• Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments’ ecosystem, regulatory environment, and market trends.
Required Skills & Experience• 2+ years of relevant experience in Cards & Digital Payments business.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management skills with ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data-driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payments ecosystem.
Required Skills & Experience• 2+ years of relevant experience in Cards & Digital Payments business.
• Proven track record of structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management skills with ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data-driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payments ecosystem.
National Payments Corporation Of India (NPCI) Mumbai, Maharashtra, IND Office
The Capital, B Wing, 10th Floor,, Bandra Kurla Comple, Mumbai, Maharashtra , India, 400051
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