Process Manager

Credit Card Campaign Execution & offer management

We are seeking a highly detail-oriented Campaign Offer Configuration Specialist to join our dynamic team. This role is crucial in supporting our client's top priority: new customer acquisition, specifically by driving sign-ups for new financial services accounts. 

The successful candidate will be responsible for meticulously configuring campaign offers within the client’s proprietary systems, ensuring accuracy and compliance.

Key Responsibilities

•          Support the client’s Marketing team with the end-to-end setup of offers.

•          Accurately follow detailed setup procedures, including defining base package details, reward syntax, and variables required to generate unique offer URLs.

•          Conduct thorough pre-live and post-release Quality Assurance (QA) on all configured offers to ensure flawless execution.

•          Provide project management support and assistance with troubleshooting system errors as needed, ensuring timely resolution.

Required Skills and Experience

•          Financial Services Experience: Demonstrated experience in the financial services sector, with a strong preference for backgrounds in the credit card space.

•          Credit Card Product Knowledge: Understanding of key credit card concepts such as Annual Percentage Rates (APRs), how cashback and related rewards offers typically function, and other industry-specific terminology.

•          Attention to Detail: Being exceptionally detail-oriented is critical for success in this role, given the precise nature of offer configuration.

•          Strong Excel Skills: Proficiency in Microsoft Excel for data management, analysis, and reporting.

Preferred Skills

•          Cognos /MS Excel Experience: Familiarity with Cognos/MS Excel analytics and reporting tools or any other project management tool