Associate Process Manager

Role Summary

We are seeking a Technical Business Analyst with strong expertise in backend system analysis, API integrations, and data analysis to support eLM/eCM KYC product implementations. The role involves analyzing business requirements, backend components, data models, and system interfaces, and translating them into functional and technical specifications. The ideal candidate should have a strong technical mindset, with a software development background preferred, enabling effective collaboration with architects and development teams.

Key Responsibilities

• Analyze business requirements, backend components, APIs, data models, and system workflows.
• Perform interface and integration analysis, including API contracts, field mapping, data transformations, validations, and error handling.
• Prepare BRDs, FRDs, functional specifications, interface documents, data mapping, and process/sequence diagrams.
• Define business rules, workflow/status transitions, exception handling, and edge-case scenarios.
• Work closely with clients, product owners, architects, developers, and QA teams to clarify requirements, support development, and define test scenarios and acceptance criteria.

Required Skills & Experience

• 5–10 years of experience as a Technical Business Analyst or Techno-Functional Consultant in enterprise application implementation projects.
• Strong experience in REST APIs, JSON, Swagger/OpenAPI, enterprise integrations, and data mapping.
• Experience analyzing backend applications, databases, interfaces, and technical workflows.
• Experience working in Agile environments using JIRA and Confluence.

Preferred Qualifications

• Background in software development, preferably using .NET/.NET Core, with the ability to understand backend application architecture and technical design.
• Experience implementing KYC, Customer Onboarding, AML, or Financial Crime Compliance solutions.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.