The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
Senior Process Manager Role and responsibilities:
Ability to execute and manage product large scale data transformation projects
Delivering product data categorization, enrichment, PIM re-platforming (non-technical) projects
Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures
To proactively maintain regular engagement with key client contacts in line with client expectations
Execute a well-defined Communication and Engagement model in place to ensure the teams understand the performance of our business
Stakeholder management – Regular governance calls with onshore (APJ / EMEA / US) clients
Building domain expertise within the team
Setting and reviewing Quality performance standards
Building audit checklists and quality control measures
Managing team of people and performance management of team members
Idea generation: Creating innovative ways to increase both productivity and quality
Setting and reviewing of organizational / productivity objectives in line with the commercial contract
Responsible for Business Continuity
MIS Reporting
Qualifications and Education Requirements
Basic: - BE. In Mechanical/Electrical/Electronics with 8+ years of experience
Preferred: - Experience in handling Master Data Management, Product data management/enrichment projects in any of the following industry domains - MRO, Core Electrical & Electronics, Plumbing, HVAC, Power Tools, Consumer Electronics, Office Stationary and PET products
Essential Skills
Experience in handling PIM taxonomy, product data modelling, product categorization, product content enrichment, digital assets sourcing projects
Familiarity with BMECat electronic product catalogues, and industry standard classification systems ETIM, eClass, UNSPSC, etc.
Working knowledge of PIM platforms - STEP Stibo, Informatica Product 360, Riversand, IBM WebSphere Commerce (WCS), etc.
Excellent communication skills – verbal, written, etc.
Ability to work independently with minimal supervision as a self-starter
eClerx LLC Mumbai, Maharashtra, IND Office
Express Towers, 4th Floor, Ramnath Goenka Marg, Nariman Point, Mumbai, Maharashtra, India, 400021
