Associate Process Manager

Position: Critical Infrastructure Engineer
Location: Mumbai
Shift: 24x7

Experience: 3 to 12 years monitoring critical infrastructure systems, especially power and HVAC, and team leading experience

An Ideal candidate would be the one with HVAC + Power + Data Center/Telecom experience

Role Summary:

In a Data Center/ Telecom environment, monitor, maintain, and proactively manage the health, performance, and uptime of all critical infrastructure systems — including power supply and HVAC systems — in real time. Ensure uninterrupted operations by identifying and addressing potential issues promptly, maintaining optimal environmental conditions, and adhering to all operational standards and compliance requirements.

Roles & Responsibilities:

✅ Power Systems Monitoring — Monitor UPS, generators, and electrical panels; track load, efficiency, and anomalies.
✅ HVAC Monitoring — Ensure optimal temperature/humidity; monitor CRACs, air handlers, and cooling units.
✅ Real-Time Alerts & Response — Set up alerts; respond immediately; perform diagnostics and escalate issues.
✅ Data Logging & Reporting — Maintain logs; prepare daily/weekly/monthly reports; document incidents.
✅ Troubleshooting — Diagnose root causes; coordinate with technicians/vendors for timely resolution.
✅ Preventive Maintenance — Track schedules; set alerts to avoid downtime.
✅ Compliance — Ensure systems meet industry standards; support audits and maintain documentation.

Technical & Functional skills:

• Strong troubleshooting, analytical, and documentation skills
• Calm under pressure in high-availability environments
• Excellent written and verbal communication skills in English

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.