Provide SAP functional and integration support across MM, WM, QM, and MDG; analyze and resolve incidents; map and design As‑Is/To‑Be processes; support UAT, go‑live and hypercare; coordinate integrations (Ariba, ECC, non‑SAP systems) and stakeholders/vendors.
Responsibilities
SAP Functional & Integration Support
- Provide day-to-day functional support across SAP MM, WM, QM, and MDG modules.
- Support SAP MDG–ARIBA and SAP ECC integrations, including identification, analysis, and resolution of integration issues.
- Analyze and resolve SAP incidents and service requests related to procurement, inventory, finance, audit, governance, customer service, and master data.
- Coordinate with external support service partners for ARIBA and MDG to resolve defects, incidents, and user queries.
- Provide support during critical business situations, production issues, and extended support hours when required.
Process Analysis & New Implementation
- Perform detailed As‑Is and To‑Be process mapping in consultation with business stakeholders.
- Design and develop new or enhanced business processes in SAP.
- Support end-to-end new process implementations, from design through deployment.
- Prepare functional documentation, process flows, and specifications.
Testing & Go‑Live Support
- Support User Acceptance Testing (UAT) including test case preparation, execution, and defect resolution.
- Support production deployment, cutover activities, and go‑live / hypercare support.
Interface & Coordination
- Coordinate with multiple interface systems connected to SAP.
- Support resolution of integration and interface errors related to SAP objects such as master data and transactions.
- Act as a functional coordinator between SAP teams, business users, vendors, and integration partners.
Stakeholder Management
- Maintain clear, professional, and timely communication with stakeholders.
- Ensure effective coordination and follow-ups with business users and IT vendors.
Education
Bachelor’s degree in Engineering / Technology / Computer Science or equivalent.
Experience
- 5–8 years of experience in SAP functional support and implementation, domain expertise preferred.
- Experience in SAP MM and QM is mandatory.
- Exposure to SAP ARIBA and SAP ECC integrations preferred.
Key Skills
- SAP MM, MDG , GRC, QM domain expertise.
- SAP ARIBA, ECC, NON SAP systems integration support
- Process mapping and functional documentation
- UAT and go-live support
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