Manage the end-to-end order-to-invoice lifecycle, including order validation, sales order creation, vendor and compliance coordination, billing governance, invoicing, revenue assurance, discrepancy resolution, audit support, and performance reporting. The role coordinates Sales, Presales, Service Delivery, SCM, Finance, and Operations teams while ensuring commercial accuracy, taxation compliance, timely revenue realization, and prevention of revenue leakage.
Lead - Order Management
Location: Airoli, Navi Mumbai
Work Mode: Work from Office (5 Days a Week)
- Manage the end-to-end Order-to-Invoice lifecycle from customer order receipt through invoicing.
- Review and validate customer orders for commercial accuracy, approvals, contractual compliance, pricing, taxation, and supporting documentation before order booking.
- Ensure timely Sales Order (SO) creation and accurate system updates within defined SLAs.
- Establish and enforce governance checkpoints to maintain process integrity and compliance.
- Ensure vendor quotations are obtained, reviewed, and retained for audit and compliance purposes.
- Coordinate vendor onboarding, screening, and compliance verification with Supply Chain Management (SCM) and Finance teams.
- Validate procurement and fulfillment dependencies before order release.
- Monitor billing milestones and drive timely invoice generation in line with customer contracts.
- Review margins, commercial terms, taxation, and billing requirements to ensure accuracy and profitability.
- Identify and resolve order, billing, and invoicing discrepancies to prevent revenue leakage.
- Track order aging, unbilled orders, and invoice delays, ensuring timely revenue realization.
- Act as the central coordination point between Sales, Presales, Service Delivery, SCM, Finance, and Operations teams.
- Facilitate timely resolution of order-related issues impacting billing or customer delivery commitments.
- Maintain complete and audit-ready documentation for all orders and transactions.
- Support internal and external audits by ensuring adherence to established controls and processes.
- Track and report key performance metrics, including:
- Order Processing Turnaround Time
- Order Aging
- Billing Cycle Time
- Invoice Accuracy
- Revenue Realization
- Compliance and Control Adherence
- Bachelor's degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline.
- 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations within an IT Services, System Integration, or Technology environment.
- Strong understanding of Order-to-Cash (O2C), billing, commercial controls, taxation, and revenue governance.
- Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
- Excellent stakeholder management and cross-functional coordination skills.
- Strong analytical skills with attention to detail and compliance orientation.
- Order Booking Accuracy
- Billing Cycle Time
- Reduction in Order Aging
- Invoice Accuracy Rate
- Revenue Leakage Prevention
- Audit Compliance Score
- Timely Revenue Realization
#LI-RS1
Black Box Navi Mumbai, Maharashtra, IND Office
MIDC Industrial Area, Airoli , Navi Mumbai, Maharashtra, India, 400708
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