Lead B2B business development for digital payment products by driving customer acquisition, activation, revenue, and P&L outcomes. Manage relationships with banks, payment aggregators, payment gateways, and technology service providers. Develop pitches, identify new markets and use cases, coordinate product onboarding and go-live initiatives, and collaborate with internal product, technology, risk, legal, and certification teams. Track rollout performance, resolve client issues, and leverage market, regulatory, competitive, and AI-driven insights.
About NBBL-
NPCI Bharat BillPay Limited (NBBL) is a wholly owned subsidiary of the National Payments Corporation of India (NPCI), established to operate and manage the Bharat BillPay ecosystem. NBBL plays a pivotal role in India’s digital payments landscape by offering a unified, interoperable platform for bill payments across various categories such as electricity, water, gas, telecom, DTH, education, and more. Incorporated under the regulatory framework of the Reserve Bank of India (RBI), NBBL is committed to building a secure, efficient, and inclusive bill payment infrastructure. It empowers consumers with convenient payment options and enables businesses with seamless collection mechanisms and real-time settlements.
As an Equal Opportunity Employer, NBBL fosters a workplace culture that values diversity and inclusion. It maintains zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, and actively supports the LGBTQ+ community.
Job Title: Lead Business Development (B2B)
Division: Business Development
Years of Experience: 6yrs+
Education: Graduation (preferably BE/B.Tech) or Professional degrees like MBA or equivalent Full-time
Location: Mumbai Permanent Role
1. The opportunity -
This role is pivotal in driving strategic growth and deepening client relationships for NBBL’s B2B product suite. The candidate will be responsible for crafting and executing high-impact strategies to accelerate user acquisition, activation, and revenue generation. They will collaborate cross-functionally with product, compliance and tech team to launch new features and optimize user experience.
2. Key responsibilities-
A. Growth:
- Develop and execute strategies that drive rapid user acquisition, engagement, activation and revenue growth for NBBL B2B product.
- Work alongside different stakeholders internally – product, marketing, technology, certification, risk, legal to develop and launch new features or products that support growth, all the while optimizing the user experience.
- Constantly striving to better the customer satisfaction and experience from product standpoint.
- Responsible for the success and achievement of numbers (P&L, customers on-boarded, activated) for the assigned category
B. Relationship management:
- Spearhead and drive relationship with Banks, PA/PGs, TSPs from NBBL for B2B product.
- Develop and maintain strong customer centric principles, both within the organization as well as with clients
- Understand customer needs and develop plans to address them – ensuring fast closures
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Gain solid knowledge of market trends – regulations and competition
C. Product Enablement:
- Build sound knowledge of the company’s products and offerings
- Create business model and high end decks with complete value prop as a part product pitch to these entities
- Work with product, certification, tech and other internal departments to on-board new prospects and existing players on NBBL products – RuPay, UPI, IMPS, AePS, and others.
- Owning and managing various on-boarding and go-live projects simultaneously in an effective and timely manner.
- Preparing dashboards and trackers and share with management on weekly, monthly basis to ensure successful rollout.
D. New Initiatives:
- Identify new use cases as well as new markets with existing and new clients to increase breadth and depth of NBBL products
- Manage various internal stakeholders to take buy in to finalize the concept application.
3. Key skills and experience required-
- 6yrs+ years of experience in Payment’s domain in similar role (products/relationship management/certification)
- Customer centric and analytical to influence decision making
- Go getter, self-driven, result oriented with 100% focus on closures
- Excellent interpersonal skills to achieve consensus and drive business objectives
- Strong understanding of payments and digital technologies
- Experience in building & running payments products/platforms will be an added advantage.
- Experience in banking/payments/fintech is preferred.
- Hands on experience of MS Office – excel, ppt, doc (must have)
- Familiarity with AI capabilities and ability to leverage AI-driven insights/tools for business development and partner engagement
National Payments Corporation Of India (NPCI) Mumbai, Maharashtra, IND Office
The Capital, B Wing, 10th Floor,, Bandra Kurla Comple, Mumbai, Maharashtra , India, 400051
Similar Jobs
eCommerce • Food • Logistics • On-Demand
Build and expand restaurant, bar, venue, and entertainment partnerships for Swiggy’s city-level experiences business. Responsibilities include onboarding partners, maintaining listing quality, developing seasonal experience concepts, managing key accounts, negotiating exclusive opportunities, tracking performance, and collaborating with marketing and creative teams. The role also involves adding artists and entertainment IPs to the platform and supporting partner engagement and growth.
Hardware • Manufacturing
Lead business development across APAC by building strategic customer relationships, identifying opportunities, developing regional growth strategies, and connecting customer technical needs with Tenstorrent’s Compute and AI solutions. Act as a trusted technical and commercial advisor, collaborate cross-functionally, track industry trends, and drive sales targets and revenue growth.
Top Skills:
AIAutomotive TechnologyCompilersNetworkingRisc-VRoboticsSemiconductors
Utilities
Leads cargo commercial growth and business development through market analysis, strategic partnerships, contract negotiation, customer relationship management, retention initiatives, and service excellence. Oversees business development and customer service teams, resolves complex customer issues, develops performance standards, presents market insights to senior management, and aligns cargo marketing initiatives with organizational strategy. Requires strong commercial judgment, financial due diligence, stakeholder management, and awareness of digital and AI advancements.
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
