Manage patient admissions and registrations using the HIS, counsel patients, coordinate surgery schedules and payments, handle queries and VIP/TPA admissions, produce daily MIS/bed census reports, assist HR onboarding/grievances, and ensure timely, courteous front-desk service following SOPs.
Position
As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.
Responsibilities
As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.
Responsibilities
- Patient Admission: Fill out and enter admission details into the Hospital Information System (HIS), counsel patients, manage room/bed inventory, handle VIP/CIP admissions, and guide patients with TPA admissions.
- Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.
- Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules, ensure timely payments, and escalate issues as necessary.
- Daily Reports: Generate and distribute daily MIS, bed census, and procedure lists; attach interim bills to patient files.
- Human Resources Responsibilities: Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover.
- Customer Service: Provide efficient, friendly service, resolve patient interactions positively, respect and treat patients and colleagues with sensitivity and transparency, and ensure no patient waits more than 15 minutes.
- Other Duties: Tally cash and forward to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions, and liaise with other departments for patient satisfaction.
Qualifications:
- Graduate of any discipline, preferably with customer relations or hospitality qualifications.
- 0-3 years of experience in customer relations in healthcare or hospitality.
- Master's Degree holders: 4 - 7 LPA CTC
- Bachelor's Degree holders: 3 - 6 LPA CTC
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