Responsible for providing timely support to customers, managing inquiries, maintaining information security and adherence to company processes.
Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner.
Job title:
Executive - Customer ManagementJob Description:
Deliver timely and efficient support according to customer requirements and SLA
Responsible for the care, accuracy, confidentiality, security and maintenance of information
Adhere to all policies, processes and business rules
Manage follow up enquires and administration
WEBCHAT EXPERIENCE MANDATORY
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
PermanentTop Skills
Webchat
Similar Jobs
Information Technology • Consulting
Provides administrative support to customer service processes, ensuring documentation is maintained and data is accurately captured in relevant systems.
Information Technology • Consulting
Provides administrative support for customer service processes including documentation management and data entry, while ensuring compliance with data privacy legislation.
Information Technology • Consulting
The role involves handling inbound and outbound calls to address customer issues, achieving KPI targets, and ensuring a satisfactory customer experience while managing complaints and capturing data accurately.
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.