The role involves handling inbound and outbound calls to address customer issues, achieving KPI targets, and ensuring a satisfactory customer experience while managing complaints and capturing data accurately.
Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job title:
Executive - Customer ManagementJob Description:
Inbound calls/outbound calls and deliver an excellent customer experience.
To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channels.
To accurately capture data and enter it into the relevant systems
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
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