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Information Technology • Consulting
Provides administrative support for customer service processes, maintaining documentation, transmitting information, and capturing data accurately while adhering to data privacy laws.
Top Skills:
ComputerData Entry Systems
Information Technology • Consulting
Provides administrative support for customer service, ensuring documentation is maintained, data is captured accurately, and complies with data privacy legislation.
Information Technology • Consulting
Responsible for providing timely support to customers, ensuring confidentiality, and managing follow-up inquiries and administration tasks as per established policies.
Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job title:
Executive - Customer ManagementJob Description:
Inbound calls/outbound calls and deliver an excellent customer experience.
To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channels.
To accurately capture data and enter it into the relevant systems
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
Fixed Term (Fixed Term)What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
