Responsible for providing timely support to customers, ensuring confidentiality, and managing follow-up inquiries and administration tasks as per established policies.
Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner.
Job title:
Executive - Customer ManagementJob Description:
Deliver timely and efficient support according to customer requirements and SLA
Responsible for the care, accuracy, confidentiality, security and maintenance of information
Adhere to all policies, processes and business rules
Manage follow up enquires and administration
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
Fixed Term (Fixed Term)Similar Jobs
Fintech • Information Technology • Software • Financial Services
Lead customer experience and change initiatives for the Customer Centre: develop customer-obsession strategies, analyze data, facilitate design-thinking workshops, support campaigns and business reviews, drive process improvement, enable Gen AI-led quality improvements, and manage change to ensure KPI targets and successful adoption of new ways of working.
Top Skills:
Gen Ai
Information Technology • Consulting
Provides administrative support for customer management processes, ensuring documentation is maintained, data is accurately captured, and privacy regulations are followed.
Information Technology • Consulting
Provides administrative support for customer service processes, maintaining documentation, transmitting information, and capturing data accurately while adhering to data privacy laws.
Top Skills:
ComputerData Entry Systems
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
