Provides administrative support to customer service processes.
Job title:
Executive - Customer Management
Job Description:
Undertakes basic administrative tasks
Ensures that complete documentation is maintained either in electronic or hard copy form.
Transmits information or documents to customers, using computer, or mail
Accurately captures data and enters it on to the relevant systemsWorks within the requirements of data privacy legislation.
Location:
Mumbai
,
India
Time Type:
Full time
Contract Type:
Fixed Term (Fixed Term)
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