Monitor first-level services and resource performance, manage incidents and security escalations, drive proactive problem management, support field maintenance and remote site access, handle legal requests and emergency call tracing, and perform assurance and performance testing using test automation and Ericsson network management tools.
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About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:- Monitor 1st Level Services closely and manage any emerging events.- Monitor Resource and Service Performance actively.- Assess Customer Complaint Trends and manage 1st Level Incidents.- Efficiently escalate and manage security incidents.- Track the progress of incident resolution and employ functional escalation methods where necessary.- Initiate proactive Problem Management.- Provide corrective maintenance and execute support for Field Maintenance.- Ensure Remote Site Access Control and manage a one-off Logical Access Control.- Execute legal requests at the 1st Level.- Trace Emergency Calls and manage Right of Way Handling.- Conduct proactive 1st Level Assurance Support activities.- Monitor customer experiences and performance assessments based on specific use cases.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 786542
#BI-Hybrid
About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:- Monitor 1st Level Services closely and manage any emerging events.- Monitor Resource and Service Performance actively.- Assess Customer Complaint Trends and manage 1st Level Incidents.- Efficiently escalate and manage security incidents.- Track the progress of incident resolution and employ functional escalation methods where necessary.- Initiate proactive Problem Management.- Provide corrective maintenance and execute support for Field Maintenance.- Ensure Remote Site Access Control and manage a one-off Logical Access Control.- Execute legal requests at the 1st Level.- Trace Emergency Calls and manage Right of Way Handling.- Conduct proactive 1st Level Assurance Support activities.- Monitor customer experiences and performance assessments based on specific use cases.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 786542
#BI-Hybrid
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