Strategic Program Manager / Special Projects (B2B) / Jetpac

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About [Circles Life – Jetpac]: 
Jetpac, from Circles, is the coolest tech startup you will find, dedicated to making Travel super convenient and 100% hassle free. We're a bunch of rebels, renegades, and sometimes misfits, working together to change the Travel Universe. We grew 10x last year, with customers in >150 countries and availability in 10 different languages and currencies. At Jetpac, we take ownership and we lead! We are ambitious and resourceful Jetpac cadets, who would stop at nothing to get to the desired end outcome! If you think you've got the guts, the smarts, and the hustle to join us, then keep reading! 

Job Overview
We are seeking an experienced Strategic Program Manager, who will play a key role in driving and managing high-impact strategic initiatives across the organization. This individual will report to the CEO, and work closely with senior leadership to ensure the successful execution of strategic projects and partnerships. The role requires a blend of strategic thinking, project management expertise, relentless focus on execution, data analytics, and relationship-building skills to facilitate complex and cross-functional initiatives, while ensuring timely and efficient delivery of results.

Key Responsibilities
Strategic Project Management:

• Lead, manage and deliver key strategic projects

• Develop and manage detailed project plans, timelines, and budgets.

• Coordinate resources and team members across functions to ensure smooth project execution.

• Monitor and report on overall business progress, risks, and issues, ensuring timely resolution to keep projects on track.

• Implement processes and methodologies to ensure efficient delivery of strategic projects. Revamp overall business governance (Monthly Business Review, Weekly huddle etc.) 

Chief of staff:

• Act as a trusted partner to the CEO, assisting in the prioritization and execution of initiatives tied to the company’s strategic direction.

• Prepare executive presentations, reports, and communications to ensure the CEO is well-informed on the progress of key initiatives.

• Provide strategic counsel and guidance to the CEO on important decisions, ensuring alignment with organizational priorities.

• Serve as the central point of contact for the CEO's office, ensuring alignment and efficient communication across internal and external stakeholders.

Partnerships deals delivery:

• Lead and deliver partnership deals implementation, ensuring successful outcomes and value realization for the organization.

• Collaborate with the Head of Partnerships, Product, Legal, and Finance teams to finalize terms and conditions of partnership agreements.

• Track and measure the performance and impact of partnership initiatives, ensuring mutual benefits are achieved.

Cross-Functional Leadership:

• Partner with various departments, including growth, commercial, , marketing, sales, product, and finance, to ensure alignment and execution of strategic projects.

• Drive change management initiatives where necessary to support new strategic directions or partnerships.

• Support the scaling of operations, identifying opportunities to streamline processes and optimize outcomes.

Requirements

• 2-4 years of hands-on Management Consulting experience (MBB preferred)

• Bachelor's/Master’s degree in Business Administration, Engineering, Economics, Social sciences

• Strong analytical and problem-solving skills

• Excellent Project Management, Communication and stakeholder management abilities

• Experience with data analysis and insight generation 

• Ability to work effectively in a fast-paced, collaborative environment

• Want to get an in-depth understanding and execution experience on how startups are built and scaled. 

Preferred Experience

• A degree from the Indian Institutes of Technology (IIT) OR Indian Institute of Management (IIM) is highly preferred, but not necessary 

• Experience working with AI-native products or technologies is also preferred

• The ideal candidate will be driven, sharp, organised, results-oriented, detail-focused, and able to manage multiple priorities in a fast-paced environment. They should be comfortable making data-driven decisions and have a passion for delivering high-quality products that meet user needs. 

What We Offer:

• Competitive salary and excellent performance-based incentives.

• Comprehensive benefits package, including health, dental, and vision coverage.

• Flexible work arrangements with remote or hybrid options.

• Opportunity to work with a dynamic and innovative global team.

• Career growth and professional development opportunities

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.