At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
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So, what’s the role all about?
NiCE is looking for an AI Consultant at NiCE Cognigy, you will be a trusted advisor to our customers as they navigate their AI transformation journey. You will bring deep expertise in artificial intelligence, customer experience strategy, and industry best practices to help organisations unlock measurable value from AI-powered solutions. This is a high-impact, customer-facing role that sits at the intersection of strategy, technology, and business outcomes.
How will you make an impact?
- Partner with customers across all verticals to understand their business challenges, goals, and existing technology landscape
- Identify, evaluate, and prioritise AI use cases that will deliver the greatest impact on customer experience, operational efficiency, and business performance
- Lead discovery workshops and consultative engagements to surface opportunities for AI transformation
- Define pilot scope, success criteria, and measurement frameworks in collaboration with customer stakeholders
- Develop clear, actionable roadmaps that align AI initiatives with customer business objectives
- Act as a subject matter expert on agentic AI, conversational AI, and the broader CX technology ecosystem
- Collaborate closely with Conversational Designers and AI Engineers to ensure seamless handoff from strategy to execution
- Present recommendations and findings to senior stakeholders, including C-suite and VP-level audiences
- Contribute to thought leadership, internal knowledge sharing, and the continuous development of NiCE Cognigy's consulting methodology
Have you got what it takes?
- 5+ years of experience in a consulting, pre-sales, or advisory role within enterprise technology, preferably in AI, CX, or contact centre solutions
- Strong understanding of AI and automation technologies, including large language models, conversational AI, and agentic workflows
- Demonstrated ability to identify and articulate business value from technology investments
- Experience facilitating workshops and discovery sessions with enterprise customers
- Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
- Commercial acumen and the ability to build trusted, long-term relationships with customers
- Experience across multiple verticals (e.g. financial services, retail, healthcare, telecoms) is a strong advantage
Familiarity with contact centre operations or customer service environments is highly desirable.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10683
Reporting into: Director, Solution Engineering, CSA
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
NICE Mumbai, Maharashtra, IND Office
J. B. Nagar, Andheri Kurla Road, next to Kohinoor Continental. Andheri (East), Mumbai, India, 400 059
