Teams at Squircle IT Consulting Services Pvt Ltd

Leads international voice-process teams in premium contact centers, overseeing customer service operations, performance metrics, people practices, scheduling, attrition calculations, scorecards, and situation handling. Requires BFSI experience, strong customer-care knowledge, and proficiency in Microsoft Office, Lean methods, and workforce scheduling.

Leads an international voice-process contact center team, overseeing customer service operations, performance metrics, people practices, score calculations, ratings, attrition, and situation handling. Requires BFSI experience, customer-care expertise, and proficiency in Microsoft Office, Lean, Green Belt principles, and scheduling. The role requires at least five years of international voice-program experience and two years as a team leader.

Perform application vulnerability assessments including white-box security code reviews, automated code scans, and OWASP benchmarking. Create security test scenarios, execute tests, analyze findings, recommend mitigations, and produce test reports with walkthroughs for development and management.