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Squircle IT Consulting Services Pvt Ltd

Team Lead

Posted 7 Days Ago
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In-Office
Navi Mumbai, Thane, Maharashtra, IND
Senior level
In-Office
Navi Mumbai, Thane, Maharashtra, IND
Senior level
Leads an international voice-process contact center team, overseeing customer service operations, performance metrics, people practices, score calculations, ratings, attrition, and situation handling. Requires BFSI experience, customer-care expertise, and proficiency in Microsoft Office, Lean, Green Belt principles, and scheduling. The role requires at least five years of international voice-program experience and two years as a team leader.
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Company Description

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

Job Description

1. Team Leader Specs
● Minimum 5 year of work experience in an International Voice Program from premium contact centres.
● Minimum 2-year experience as a Team Leader in International voice process.
● Prior experience in BFSI is required.
● Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc).
● Customer service oriented. Should have prior knowledge of customer care processes and techniques.
● Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.

N/P 30 Days Only 

Additional Information

Hi,

We have multiple openings for different location, for different clients. If you are interesting in  plz find the attached details. 

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