Teams at GreyLabs AI

Own multi-cloud platform infrastructure across AWS and GCP, including infrastructure as code, CI/CD, deployment automation, cost management, capacity planning, and environment parity. Lead observability using SigNoz, Prometheus, and Grafana; establish on-call practices, runbooks, and postmortems. Operate distributed stateful systems, improve reliability and infrastructure costs, and develop automation using Python, Go, or Bash in regulated enterprise environments.

Own product vision, strategy, roadmap, metrics, and execution for AI-powered customer operations products serving banks, NBFCs, fintechs, and enterprises. Lead customer discovery, workflow transformation, scalable product development, data-driven prioritization, and measurable business outcomes. Build and mentor product teams while partnering with engineering, AI research, sales, implementation, and customer success. Focus areas include collections, sales, customer service, conversational AI, voice AI, and agentic AI.

Works directly with the Founder to identify, validate, launch, and scale new products, pricing models, and revenue opportunities. Responsibilities include customer discovery, client pilots, cross-functional execution, financial modeling, metric analysis, stakeholder alignment, and removing delivery blockers. The role turns ambiguous ideas into measurable outcomes and establishes repeatable processes for successful initiatives.