Teams at CNX

Handle inbound/outbound customer and technical support via phone, email, chat or web; resolve routine and complex product/service issues; meet KPIs; document interactions in call-tracking systems; escalate as needed; offer additional products/services; participate in customer satisfaction and performance improvement activities; rotate shifts as required.

Provide inbound/outbound customer service and technical support via calls, email, or chat. Resolve routine and complex product/service issues, document interactions in tracking systems, escalate when needed, promote additional products, and participate in quality and satisfaction improvement activities. May include content moderation of sensitive material for some roles.

Supervise a team of call-center associates to meet KPIs and attendance standards; coach and develop staff; handle escalations; run team meetings; identify performance issues and implement corrective actions; ensure service meets contractual and financial expectations.