Teams at CNX

Manages global quality teams supporting transaction monitoring programs across multiple sites and geographies. Serves as the client and QA team liaison, ensures evaluation accuracy, drives quality processes, analyzes audit findings and performance trends, and recommends program improvements. Responsibilities include mentoring Quality Analysts, onboarding and training, implementing corrective initiatives, reporting vendor quality metrics, and improving customer experience and operational efficiency. Requires flexibility for 24/7 operations, including night shifts and weekends.

Manages the procure-to-pay process, including purchase requisitions, purchase orders, RFQs, supplier coordination, delivery tracking, procurement compliance, documentation, reporting, spend analysis, and performance metrics. The role supports internal stakeholders, procurement planning, supplier issue resolution, audit readiness, and governance across IT and non-IT procurement categories.

Handle inbound/outbound customer and technical support via phone, email, chat or web; resolve routine and complex product/service issues; meet KPIs; document interactions in call-tracking systems; escalate as needed; offer additional products/services; participate in customer satisfaction and performance improvement activities; rotate shifts as required.