Teams at CNX

Assists with recruitment program administration, resume screening, interviews, candidate sourcing, hiring recommendations, compensation negotiations, and background checks. Maintains accurate ATS and HRIS records, ensures recruiting compliance, develops knowledge of job requirements, and represents the company professionally. Requires banking-sector recruiting experience, strong communication, organization, confidentiality, attention to detail, and Microsoft Office proficiency.

Leads a health insurance telesales team and manages daily floor operations, call connectivity, dialer and CRM workflows, sales performance, coaching, staffing, compliance, quality audits, escalations, and KPI reporting. Ensures regulatory adherence while driving conversion rates, customer experience, and sales quotas.

Manages global quality teams supporting transaction monitoring programs across multiple sites and geographies. Serves as the client and QA team liaison, ensures evaluation accuracy, drives quality processes, analyzes audit findings and performance trends, and recommends program improvements. Responsibilities include mentoring Quality Analysts, onboarding and training, implementing corrective initiatives, reporting vendor quality metrics, and improving customer experience and operational efficiency. Requires flexibility for 24/7 operations, including night shifts and weekends.