Teams at CNX

Analyzes large datasets to identify call center performance trends, quality assurance insights, operational issues, and customer experience improvements. Develops Power BI dashboards, performs root-cause and descriptive analytics, and translates findings into clear narratives for clients and nontechnical stakeholders. Collaborates with data scientists and consultants to align analytical outputs with business objectives.

Assists with recruitment program administration, resume screening, interviews, candidate sourcing, hiring recommendations, compensation negotiations, and background checks. Maintains accurate ATS and HRIS records, ensures recruiting compliance, develops knowledge of job requirements, and represents the company professionally. Requires banking-sector recruiting experience, strong communication, organization, confidentiality, attention to detail, and Microsoft Office proficiency.

Handle inbound/outbound customer and technical support via phone, email, chat or web; resolve routine and complex product/service issues; meet KPIs; document interactions in call-tracking systems; escalate as needed; offer additional products/services; participate in customer satisfaction and performance improvement activities; rotate shifts as required.