Teams at CNX

Design, build, and maintain predictive and diagnostic models to improve call centre performance and customer experience. Perform optimisation and growth analytics, deliver CX/text analytics and NLP insights, translate results for stakeholders, and collaborate with consultants to define and deliver solutions.

Support Australian clients by sourcing, preparing and analysing large call-centre datasets, building Power BI dashboards, performing diagnostic and root-cause analysis, and delivering data-driven narratives and QA insights to improve operational performance.

Handle inbound/outbound customer and technical support via phone, email, chat or web; resolve routine and complex product/service issues; meet KPIs; document interactions in call-tracking systems; escalate as needed; offer additional products/services; participate in customer satisfaction and performance improvement activities; rotate shifts as required.