Jobs at Astro (astro.com)

Supports digital asset development, website content updates, customer onboarding initiatives, marketing campaigns, sponsorship coordination, campaign tracking, and customer-base analysis. Assists with contract renewals, re-contract fulfillment, revenue-growth activities, and related administration while collaborating with Marketing and Digital teams.

Own prepaid portfolio performance and CRM lifecycle initiatives, analyzing customer behavior, churn, retention, usage, revenue, and engagement. Develop dashboards, segment customers, manage campaigns, measure incremental impact, and optimize offers and journeys. Partner cross-functionally to execute initiatives, improve monetization and customer value, and deliver measurable commercial outcomes through testing, analysis, and continuous optimization.

Designs and improves end-to-end customer journeys across products, services, and touchpoints. The role analyzes customer feedback and operational data, identifies pain points, develops service blueprints and standards, and leads cross-functional CX initiatives from planning through benefit realization. It also supports governance, customer communications, insight frameworks, stakeholder alignment, and capability building.

Collects, researches, verifies, and writes news stories for broadcast, web, and mobile platforms. Develops story ideas, scripts and rewrites content, edits videos, moderates social media, and ensures visual and editorial quality. Collaborates with editors and reporters, meets deadlines, uploads and streams materials, and performs technical functions in a multitasking environment.

Supports media sales executives with client servicing, campaign implementation, promotional activations, internal coordination, production oversight, campaign monitoring, reporting, and agency liaison. The role manages critical paths and delivery of television, radio, digital, social media, sponsorship, experiential, and integrated advertising campaigns while maintaining client relationships and meeting deadlines.

Leads customer retention, churn reduction, lifecycle strategy, commercial performance, and subscriber growth initiatives. Develops retention campaigns, customer journeys, targeted offers, and business cases while monitoring churn, ARPU, revenue, and campaign performance. Partners with content teams on TV, OTT, and streaming strategies, using customer behavior, viewership data, segmentation, and predictive models to identify growth opportunities and improve customer lifetime value.

Source, onboard, and manage creators and affiliate partners; execute and optimize affiliate and creator-led campaigns; coordinate briefs, deliverables, content timelines, tracking, contracts, and payouts; monitor KPIs including conversions, ROI, engagement, and click-through rates; produce performance reports; support client campaigns; and ensure compliance, brand safety, and operational efficiency.

Schedules and executes television commercials accurately, assigns advertising materials, verifies post-transmission details, reconciles bookings and billing rates, and ensures required compliance documentation. The role also handles agency and client inquiries, maintains records and reports, supports audit compliance, follows quality procedures, and coordinates with internal teams to improve advertising operations.

Supports creator and affiliate marketing through proposal deck development, catalog management, creator coordination, product tagging, link and tracking-sheet maintenance, performance reporting, visual creation, and market research. The role assists with onboarding, content deliverables, campaign tracking, and reporting metrics such as CTR, conversions, revenue, and engagement. Candidates should be marketing or communications students with spreadsheet proficiency, Canva skills, social media awareness, strong organization, communication, and multitasking abilities.

Supports go-to-market planning and execution for products, promotions, campaigns, and business initiatives. Coordinates launch readiness, campaign implementation, channel and sales enablement, stakeholder deliverables, and post-launch monitoring. Tracks commercial performance using sales, activation, conversion, revenue, and channel data; prepares management reporting and recommendations. Monitors competitor activity and supports project coordination across product, marketing, sales, digital, operations, technology, finance, and customer service teams.

Develops and publishes Bahasa Melayu branded articles and social media content for Malay audiences. Generates content ideas and proposals aligned with client briefs, engagement goals, and revenue objectives. Monitors digital trends, platform formats, and audience behavior to improve recommendations. Collaborates with sales, campaign management, and content teams to deliver work on schedule while balancing creativity, client requirements, and platform specifications.

Develop audience segments, customer profiles, and predictive models using behavioral, transactional, viewing, and digital data. Apply statistical and machine learning methods for clustering, churn, propensity, content affinity, and customer value analysis. Conduct exploratory analysis, evaluate models, support campaign measurement, and translate findings into business recommendations. Collaborate with Marketing, Product, Media Sales, and Content teams while presenting insights to technical and non-technical stakeholders.

Manage client relationships and advertising campaigns across TV, radio, digital, and on-ground channels. Coordinate internal teams, oversee campaign production and delivery, track budgets and KPIs, prepare reports, manage contracts and invoicing, support client retention and identify upselling opportunities. Represent the company at client and trade events while ensuring campaign quality, timelines, and client satisfaction.

Manages advertising, promotional, and event activities for assigned magazines. Supports sales growth by acquiring and retaining advertisers, developing packages, coordinating with agencies and clients, and preparing proposals and performance reports. Tracks payments and credit compliance, analyzes market and competitor trends, maintains pricing compliance, and supports digital media sales development. Also conducts staff reviews, training, and quality-service initiatives.

Drive revenue growth from assigned clients and agencies by acquiring new business, expanding accounts, securing advertising investments, and developing strategic proposals. Serve as the primary client contact throughout campaign execution, coordinate cross-functional teams, monitor KPIs, deliver post-campaign insights, and represent Astro Media Solutions at trade and client events.

Handle inbound customer inquiries about account termination across channels, perform churn-gating and retention activities, escalate cases, maintain QA standards, support and create service requests, and provide feedback for process and offer improvements.

Leads and motivates Direct Sales Agents, organizes training and sales activities, recruits representatives, acquires commercial and SME customers, and manages corporate accounts. Conducts field visits, cold calls, customer appointments, upselling, and cross-selling. Monitors customer portfolios and achieves personal and team revenue and signup targets while addressing customer inquiries and developing local market opportunities.

Drive regional retail business growth, sales performance, footprint expansion, partner account management, campaigns, brand visibility, training, digital adoption, market analysis, and governance. The role manages retail partner relationships, executes sales and consumer initiatives, improves channel efficiency, supports digital tools and processes, and provides market insights and business recommendations to management.

Drives revenue growth from assigned clients and agencies through prospecting, relationship building, and advertising solution sales. Understands client brands, challenges, launches, and budgets; develops campaign KPIs with clients and internal teams; coordinates resources, reports, and cross-functional project work to achieve or exceed targets.

Lead influencer marketing campaigns from strategy through execution, including influencer selection, outreach, negotiations, contracts, content planning, client management, reporting, and performance analysis. Support new-business pitches, mentor influencer executives, monitor regional digital trends, coordinate with content, media, legal, finance, and client-service teams, and ensure content complies with brand guidelines, legal requirements, and platform policies.