Monitors audio, video, broadcast systems, networks, and interactive applications from the Master Control Room. Performs quality checks, trouble-ticket resolution, first-level recovery, issue escalation, technical support, and coordination with project and engineering teams. Prepares operational reports and supports high-priority live events while maintaining service availability and compliance with established procedures.
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”
JOB RESPONSIBILITIES:
WHAT YOU WILL DO:
- Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly:
- Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.
- Coordination of High Priority Live Event detailed monitoring.
- Ensuring escalation of issues to relevant recipient as per SOP.
- Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
- Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications
- Monitor Astro Interactive Application functionality:
- Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.
- Carry out functionality checks on Red Button services.
- Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
- Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.
- Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.
- Prepare shift and weekly operations reports.
REQUIREMENTS:
WHO YOU ARE:
- Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
- Effective oral/written communication skills: English and Bahasa Malaysia
- Capable of working independently and a good team player
- Good problem solving/decision making skills
- Willing to work on 12 Hours shift rotation
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