Manage and optimize the Zoho One ecosystem (CRM, Creator, Books, People, Desk, Campaigns, Projects, Analytics). Administer users, roles, permissions, workflows and Deluge automations; ensure data integrity, backups, migrations, and system performance. Provide first-level support, training, documentation, and liaise with Zoho support and partners to implement customizations and drive user adoption.
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Overview:
We are seeking a skilled and proactive Zoho Administrator to manage and optimize our Zoho One ecosystem. The ideal candidate will be responsible for day-to-day administration, configuration, and customization of Zoho applications to support business operations. This role plays a key part in ensuring system sustainability, data integrity, user support, and the effective adoption of Zoho tools across the organization.
Key Responsibilities:
Administer and manage the entire Zoho One suite, including but not limited to Zoho CRM, Creator, Books, People, Desk, Campaigns, Projects, and Analytics.
Create and manage user roles, permissions, and access controls across applications to enforce security and operational needs.
Develop, configure, and optimize workflows, automation, and integrations within Zoho applications to improve business efficiency.
Maintain and monitor data accuracy, consistency, backups, and ensure smooth data migrations during system upgrades or rollouts.
Provide first-level support, troubleshooting, and training on Zoho applications to internal users, ensuring effective utilization.
Collaborate with cross-functional teams to gather requirements, design solutions, and implement customizations aligned with business processes.
Liaise with Zoho support, external vendors, and implementation partners for advanced technical support, configuration changes, and system enhancements.
Monitor system performance, stay updated with Zoho product enhancements, and drive continuous improvement.
Develop and maintain documentation for Zoho configurations, custom views, reports, Standard Operating Procedures (SOPs), and training materials.
Lead change management efforts to drive user adoption and proper utilization of Zoho tools.
RequirementsQualifications and Skills:
Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
2–5 years of experience in Zoho administration or similar ERP/CRM administration roles.
Strong knowledge of Zoho One applications, especially CRM, Creator, Books, and People.
Proficiency in customizing Zoho workflows, automation using Deluge scripting, reports, dashboards, and integrations.
Solid problem-solving skills with the ability to diagnose and resolve technical issues.
Excellent communication and coordination skills for working with stakeholders and end-users.
Ability to manage multiple projects and priorities independently.
Experience with training and supporting users for enterprise software.
Zoho certifications are advantageous but not mandatory.
Additional Attributes:
Detail-oriented and process-driven approach to system administration.
Capacity to maintain confidentiality and data security.
Proactive attitude with a passion for leveraging technology to enhance business processes.
