The Yardi Technical Support Specialist administers Yardi platforms, resolves support tickets, creates reports, collaborates on technical issues, and enhances software functionalities.
POSITION SUMMARY:
This position is responsible for the administration and support of our Yardi platforms, including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to and resolve complex support tickets related to Yardi software
- Develop simple to complex YSR reports in Yardi
- Create stored procedures, system validations, email notifications and schedule tasks
- Create and upload ETL file for different business functions
- Collaborate with internal customers to troubleshoot and find solutions for technical issues
- Provide guidance and training on software functionalities to enhance user experience
- Document support interactions and maintain accurate records of issues and resolutions
- Work closely with development teams for escalated issues that require specialized attention
- Drive Enhancements and optimization
Requirements
- Bachelor’s Degree - Information Technology and Software Engineering
- Minimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café
- DB: MYSQL, Oracle, PL/SQL
- Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting
- YSR Dashboards
- ETLL: Data Import and Export
- Automation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical Dates
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills, both written and verbal.
- Familiarity with customer service best practices and support ticketing systems.
- Proficiency in using Yardi software features and functionalities.
- Solid understanding of property management processes.
WORKING REQUIREMENTS
- Fully remote
- Fluent in English
- Will work 7:30pm to 4:30am local time in India
- Engagement type: Independent Contractor
Top Skills
Etll
MySQL
Oracle
Pl/Sql
Yardi
Ysr
Similar Jobs
Cloud • Information Technology • Productivity • Software • Automation
Design modern, reusable UI components, templates, and branded design systems for demos and POCs. Build front-end components and flows, maintain a shared UI asset library, collaborate with presales and field teams, and define best practices to accelerate POC delivery and improve visual consistency.
Top Skills:
Boomi Flow,Boomi,Html,Css,Javascript,React,Low-Code Platforms,Flow-Based Environments
Cloud • Information Technology • Productivity • Software • Automation
Design, develop, execute, and maintain automated functional and integration tests for Boomi runtime using Java, Selenium, TestNG and API frameworks. Validate REST/SOAP services, perform regression and impact analysis, improve QA processes, collaborate in Agile teams, and use defect management tools to ensure product quality.
Top Skills:
Java,Selenium,Testng,Restassured,Readyapi,Selenium Webdriver,Selenium Grid,Rest,Soap,Wsdl,Jmeter,Blazemeter,Jira,Zephyr,Hp Alm,Perl,Shell,Linux,Unix,Intellij,Eclipse,Git,Bitbucket,Sql,Hibernate,Aws
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Lead financial tracking and governance for projects: monitor investment benefits, spend, forecasts and risks; collaborate with finance, business, and delivery teams; apply Agile practices; produce financial reports and dashboards; manage cross-regional stakeholder engagement and escalation processes to ensure delivery and benefit realization.
Top Skills:
Ms Excel,Powerpoint,Jira,Clarity,Ms Project,Agile
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
