Web Administrator

Job Designation: Web Administrator

Job Summary:

The Web Administrator will be responsible for the administration, hosting, security, performance tuning, and overall upkeep of the University's websites and web-based systems. The role requires strong hands-on expertise in domain name system (DNS) management, web server and hosting infrastructure (Windows/Linux, Apache/Nginx/IIS), web application security, and website performance/response-time optimization, along with working knowledge of Content Management Systems and databases. The incumbent will independently administer web systems and servers, manage DNS and hosting environments, harden and monitor systems for security, tune sites for optimal response time, troubleshoot technical issues, coordinate with vendors and hosting providers, and ensure high availability and uptime of all University web properties. This is a Web administration role, not a web development or coding role.

Designation

Web Administrator

Department

Information Technology

Location

Mumbai

Reporting to

Director (Marketing)

Key Responsibilities

• Administer, maintain, and manage multiple University websites and web-based systems independently, including uptime, availability, and day-to-day operations.

• Manage DNS for all University domains and subdomains, including zone files, A/CNAME/MX/TXT records, TTL settings, domain renewals, and troubleshooting DNS propagation and resolution issues.

• Evaluate, set up, and manage web hosting environments (on-premise, shared, VPS, dedicated, and cloud hosting), including server provisioning, SSL/TLS certificate installation and renewal, and coordination with hosting/ISP vendors on capacity, uptime SLAs, and migrations.

• Implement and maintain web application and server security: web application firewalls (WAF), SSL/TLS configuration, vulnerability scanning, patch management, malware monitoring, and DDoS mitigation.

• Monitor and tune website response time and server performance using caching, content delivery networks (CDN), load balancing, compression, and server/database tuning; conduct load/stress testing and capacity planning.

• Identify, troubleshoot, and resolve website and application-related issues.

• Administer and configure Content Management Systems (CMS) such as WordPress, Joomla, or Drupal — installation, updates, plugin/theme management, and user access — without requiring custom application development.

• Administer databases such as MySQL and MS SQL Server (MSSQL) that support University websites, including maintenance, backups, and troubleshooting (no application/database development required).

• Install, configure, and administer web/application server software (IIS, Apache, Nginx) supporting University web hosting.

• Define and enforce web system access controls, user/role permissions, and security monitoring policies; conduct periodic security audits and compliance checks in line with University IT policy.

• Perform regular backups and ensure availability and integrity of website and application data.

• Maintain technical documentation, system configurations, access details, backup records, and other relevant documentation.

• Monitor website availability, functionality, security, and overall performance.

• Coordinate with internal stakeholders and external vendors for website-related requirements and enhancements.

• Ensure timely implementation of website updates, modifications, and technical improvements.

• Monitor Google Analytics/Search Console 

• Optimize site speed and mobile responsiveness (PageSpeed Insights, GTmetrix, Lighthouse)

• Support technical SEO health — sitemaps, robots.txt, structured data, broken-link checks, redirects

• Recommend improvements from performance data and user feedback

• Provide technical support for web-related issues and ensure minimum downtime.

• Publish, update, archive website content (text, images, documents, video) as requested by stakeholders

• Ensure content follows brand guidelines, WCAG accessibility standards, and SEO best practices

• Work in shifts, including extended hours when required, to ensure uninterrupted web operations.

Educational Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Computer Applications, or a related discipline from a recognized University/Institution.

Professional Certifications

• Certifications such as RHCSA/RHCE (Linux), Microsoft Certified: Windows Server, cloud platform certifications (AWS/Azure/GCP), or equivalent in web/server/cybersecurity will be an added advantage.

Professional Experience

• Minimum 5 years of relevant professional experience in web server administration and infrastructure management (website development experience alone does not meet this requirement).

• Hands-on experience managing DNS records, domain registration/renewal, and troubleshooting DNS/propagation issues.

• Experience evaluating and managing web hosting infrastructure (shared/VPS/dedicated/cloud), SSL/TLS certificates, and hosting vendor relationships.

• Experience implementing web/application security controls: WAF, vulnerability scanning, patch management, and incident response.

• Experience administering web server software (IIS, Apache, Nginx).

• Experience administering, maintaining, and independently managing multiple production websites (development-only experience is not sufficient).

• Experience in system monitoring, performance analysis, performance tuning, and load/stress testing.

• Experience in website security, access control, backup management, and technical documentation.

Skills and Competencies

• Strong hands-on knowledge of DNS management (zone records, propagation, domain administration).

• Strong knowledge of web hosting considerations (shared/VPS/dedicated/cloud hosting, SSL/TLS, vendor SLAs).

• Strong knowledge of web/application security (firewalls, WAF, vulnerability management, patching, DDoS mitigation).

• Knowledge of Windows and Linux OS.

• Knowledge of web server/website response-time monitoring, analysis, and performance tuning (caching, CDN, load balancing).

• Working knowledge of CMS platforms (WordPress, Joomla, Drupal), basic HTML/PHP, and databases (MySQL/MSSQL) is an added advantage, but this is an administration role — not a web development or coding position.