NextHire Consulting Jobs

uKnowva- Customer success engineer

NextHire Consulting

uKnowva- Customer success engineer

Posted 2 Days Ago

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In-Office

Mumbai, Maharashtra, IND

Entry level

In-Office

Mumbai, Maharashtra, IND

Entry level

Provide technical support for uKnowva HRM software, log and prioritize IT tickets, diagnose and document user issues via phone and email, follow up ownership, escalate unresolved problems, and apply basic SQL and Excel skills. PHP knowledge is a plus.

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Roles & Responsibilities

● Providing technical support and respond for incoming queries related to HRM software (uKnowva)

● Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT

● Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services

● Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.

● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager

● Basic knowledge of SQL and EXCEL

● Proper understanding of the client's requirements

● Understanding PHP code will be an added advantage

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