NextHire Consulting Jobs

uKnowva- Customer success engineer

NextHire Consulting

uKnowva- Customer success engineer

Reposted 23 Days Ago

Be an Early Applicant

In-Office

Mumbai, Maharashtra, IND

Entry level

In-Office

Mumbai, Maharashtra, IND

Entry level

Provide technical support for uKnowva HRM software, log and prioritize IT tickets, diagnose and document user issues via phone and email, follow up ownership, escalate unresolved problems, and apply basic SQL and Excel skills. PHP knowledge is a plus.

The summary above was generated by AI

Roles & Responsibilities

● Providing technical support and respond for incoming queries related to HRM software (uKnowva)

● Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT

● Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services

● Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.

● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager

● Basic knowledge of SQL and EXCEL

● Proper understanding of the client's requirements

● Understanding PHP code will be an added advantage

Similar Jobs

ServiceNow

Customer Success Executive, Strategic Accounts

29 Minutes Ago

Hybrid

Mumbai, Maharashtra, IND

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

Own post-sales outcomes for large enterprise accounts in India: build CxO relationships, drive implementation, adoption, value realization, renewals and expansion, coordinate delivery with partners, define measurable success metrics, and champion AI-enabled transformation and ServiceNow best practices.

Top Skills: AIServicenowWorkflow Automation

JPMorganChase

Lead Software Engineer

An Hour Ago

Hybrid

Mumbai, Maharashtra, IND

Senior level

Financial Services

Lead a front-end team to design, build, and maintain secure, high-quality React/TypeScript UI applications. Mentor engineers, translate UI/UX prototypes to production code, align with backend APIs, drive architectural reviews, promote CI/CD and automation, adopt enterprise AI-assisted development tools, and ensure operational stability and security within financial services systems.

Top Skills: Ai-Assisted Development ToolsCi/CdCloud NativeContinuous DeliveryCSS3HTML5Javascript (Es6+)ReactSassTypescript

JPMorganChase

Assistant Vice President - Legal Discovery Management

An Hour Ago

Hybrid

Mumbai, Maharashtra, IND

Senior level

Financial Services

Manage and coordinate end-to-end eDiscovery lifecycle: preservation, collection, review, and production of ESI. Liaise with internal attorneys, IT, vendors, and outside counsel; oversee project milestones, chain-of-custody, documentation, and process improvements to meet SLAs.

Top Skills: ArcserveAscentCiscoConnected ArchiveDigital SafeEdrmLotus NotesM365 PurviewMs ExchangeNetbackupNiceOntrackRobocopySharepointTdpTsm

What you need to know about the Mumbai Tech Scene

From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.