Technical Account Manager
Are you a champion for continuous improvement?
Are you a problem solver?
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team:-
As a Support Engineer, you will work hands on with complex enterprise systems deployed across cloud, on prem and hybrid environments. You will investigate real production issues experienced by tier 1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams.
About the Role:-
This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end to end and continuously expanding their technical skillset.
Responsibilities:-
• Perform technical investigations into complex, real world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Debug behavior across distributed systems, APIs, messaging middleware and databases
• Work directly with Product teams to file high quality defect reports and influence product improvements
• Participate in critical incident (Severity 1) troubleshooting with customers and internal teams
• Continuously build expertise as new features, architectures and technologies are released
Requirements:-
We are specifically seeking strong technical profiles who want to work close to the product.
Core Technical Requirements
• Strong experience deploying and troubleshooting applications in Linux, Windows and cloud environments
• Solid understanding of cloud native architectures and production troubleshooting
• Strong knowledge of Java based web applications, including:
o HTTP/HTTPS, sessions, cookies, SSL/TLS
o SSO (SAML, OAuth), authentication flows
o REST APIs, request/response lifecycles
• Proficiency in at least one programming or scripting language and ability to:
o Debug SQL queries
o Work with JSON, XML and proprietary data formats and data mappers
o Use UNIX/Linux shell, PowerShell or Bash
• Strong understanding of relational databases (Oracle, SQL Server):
o Schema design, constraints, indexing, performance considerations
• Proven ability to debug complex issues by correlating logs, data flows and system behavior
This role offers exposure to a broad and modern enterprise technology stack, including:
• Tomcat, Java/OpenJDK, Oracle, SQL Server, DB2,
• IBM MQ, Kafka, Redis,
• Kubernetes, OpenShift, Helm,
• Azure, AWS, Google Cloud,
• LDAP, SAML, OAuth, OpenSSL,
• S3 / MinIO / Hadoop S3A,
• Linux, Windows,
• SWIFT Alliance Access
(You are not expected to know everything on day one—curiosity and learning ability matter.)
We are intentionally looking for people who:
• Want to go deep, not just “close tickets”
• Enjoy learning continuously
• See technical support as a high impact engineering discipline, not a stepping stone out of technology
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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