The position exists to lead a winning team identifying, evaluating & implementing
solutions for root causes of invoicing inaccuracies, with the objective of improving
invoicing quality within the limits of Maersk Line invoices, thus positively impacting the end
customer experience pertaining to this aspect
Introduction:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.
Requirement:
Responsible for the Disputes Team to handle the Disputes process efficiently
and faster to reduce the overall open count. Focal for the Clusters / Regions
responsible, engagement with the stakeholders internally and external Customers.
People Management:
•Responsible of all disputes tagged to said cluster/region
•Liaise with stakeholders for closures within SLA
•Maintain shift plans and deploy resources in an optimal and effective manner
•Set SMART objectives for direct reports and have periodic feedback sessions aimed at providing positive feedback and establishing areas of improvement.
•Coach, mentor direct reports and SMEs to build up a strong succession plan and self-development of direct reports.
•Build up a scalable, dynamic team. Identify, nurture talented individuals in the team by coaching, empowering them in order to develop them.
Continuous Improvement:
•Continuously strive to improve Disputes Process, Customer Experience by identifying opportunities to eliminate, simplify and standardize.
•Inculcate systemic thinking in the team with an ability to look at upstream-downstream effect during decision making or implementing process changes.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
