Wholesale KYC Operation - Middle Office - Associate

Job Description
Job summary:
J.P. Morgan Chase Bank NA (JPMCB) is a single bank branch in Mumbai rapidly expanding its revenue business in India.
As an Associate in the Wholesale KYC Operation Middle Office (WKO MO) team, you will be responsible for managing the Front Office relationship for Business requests for KYC Onboarding, Remediation and Renewals. You will be required to facilitate the end to end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC corporate center team to incorporate into the KYC platform.
Job responsibilities:

• Manage new Business and KYC periodic refresh requests liaising with Front Office and facilitating the KYC process end-to-end.
• Act as an SME and Due Diligence expert to guide clients through the KYC requirements and variation of documents which may fulfil due diligence requirements.
• Follow up with KYC corporate center teams to ensure onboarding is completed within agreed timeframes.
• Establish a strong risk and governance framework and partner with controls, Compliance, Business to resolve key challenges.
• Liaise regularly with the Business to conduct workload planning, review status of key onboardings and prioritize open requests.
• Interact frequently with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups.
• Keep informed of any changes to processes and procedures, regulatory change and ensure review of policy & procedure.
• Identify and execute process enhancements and opportunities including leveraging AI, provide guidance and support on key process, UAT testing (as & when required) and technology initiatives to the Business.
• Work closely with Policy & Program team to ensure the procedures are updated as and when required.
• Represent WKO in all the local branch related forums and keep the local stakeholders updated about WKO initiatives and deliverables.
• Monitor control reports to identify gaps, if any and work in partnership with relevant stakeholders; Monitor trends and develop key external relationships to advise on the use of new approaches, technologies, channels, etc. based on Business priorities.

Required qualifications, capabilities, and skills:

• Minimum 8 years of broad operations or finance experience within Corporate business (including some of the following for example KYC / Onboarding, risk & governance)
• Graduate and or/ postgraduate
• Knowledge of financial industry with in-depth expertise in various lines of business (Corporate Investment Bank, Asset/Wealth Management etc.)
• Prior experience of dealing with senior stakeholders
• Strong verbal and written communication skills
• Strong time management, organizational, relationship building skills
• Quality client focus, strong controls mind-set and strong customer service skills (e.g. oral and written communication skills)
• Prior experience of adhering to controls, compliance standards and regulatory reporting
• Ability to grasp/learn concepts and procedures quickly

Preferred qualifications, capabilities, and skills:

• Knowledge of KYC/Compliance/AML procedures is strongly desired
• Excel and presentation skills is strongly desired

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.