Provide first-level IT support: respond to calls, emails and web tickets; log incidents and service requests; troubleshoot desktops, peripherals and office automation; route and escalate high-severity issues; update and follow up on pending tickets. Must be willing to work 24x7 shifts.
Company Description
CMS IT SERVICES
http://www.cmsitservices.com/
Job Description· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
· Providing first level support on Desktops, Peripherals, and Office automation products.
· Route/Assign tickets to the appropriate support group, if necessary.
· Identifying and escalating high-severity, priority issues
· Updating Pending Tickets with timely, precise, accurate updates
· Following-up with end users, if necessary, for closure of pending tickets
· Willing to work for 24*7 shifts
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Similar Jobs
Artificial Intelligence • HR Tech • Professional Services • Software
Provide advanced technical support for enterprise NDR and network-security solutions. Troubleshoot network traffic, connectivity, protocols, packet captures, logs, system performance, and security events; conduct root-cause analysis; manage critical incidents and escalations; and own issues through resolution. Collaborate with Engineering, Product, QA, and Development teams, support deployments and integrations, document incidents and knowledge articles, improve support processes, and mentor junior engineers while maintaining a strong customer-first focus.
Top Skills:
DhcpDnsHttp/HttpsLinuxNetwork Detection And Response (Ndr)Network SecurityNetwork TelemetryPacket AnalysisPacket CaptureRoutingSecurity Event AnalysisSwitchingTcp/IpVlansVpnsWindowsWireshark
Healthtech • Pharmaceutical
Provides SaaS application support primarily for Adobe Sign and DocuSign, managing ServiceNow tickets, integrations, onboarding, enhancements, escalations, documentation, SLAs, and KPI reporting. Serves as a subject matter expert for application projects, coordinates with vendors and integration partners, tests resiliency plans, supports compliance and security requirements, and contributes to application strategy and complex IT initiatives.
Top Skills:
Adobe SignAPIsDocusignIdentityiqSaaSServicenowSingle Sign-On
Software • Consulting
Investigates, triages, and resolves customer incidents and service requests through closure. Provides technical support, manages ITSM queues and case records, coordinates with development teams and third-party suppliers, and follows ITIL-aligned Incident, Problem, and Change Management processes. The role also supports reporting, governance, documentation, knowledge-base maintenance, and service delivery while ensuring clear customer communication and adherence to operational procedures.
Top Skills:
Iso 20000-1ItilItsm PlatformsMicrosoft Applications And ServicesWindows
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
