Provide first-level IT support: respond to calls, emails and web tickets; log incidents and service requests; troubleshoot desktops, peripherals and office automation; route and escalate high-severity issues; update and follow up on pending tickets. Must be willing to work 24x7 shifts.
Company Description
CMS IT SERVICES
http://www.cmsitservices.com/
Job Description· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
· Providing first level support on Desktops, Peripherals, and Office automation products.
· Route/Assign tickets to the appropriate support group, if necessary.
· Identifying and escalating high-severity, priority issues
· Updating Pending Tickets with timely, precise, accurate updates
· Following-up with end users, if necessary, for closure of pending tickets
· Willing to work for 24*7 shifts
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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