Provide first-level IT support: respond to calls, emails and web tickets; log incidents and service requests; troubleshoot desktops, peripherals and office automation; route and escalate high-severity issues; update and follow up on pending tickets. Must be willing to work 24x7 shifts.
Company Description
CMS IT SERVICES
http://www.cmsitservices.com/
Job Description· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
· Providing first level support on Desktops, Peripherals, and Office automation products.
· Route/Assign tickets to the appropriate support group, if necessary.
· Identifying and escalating high-severity, priority issues
· Updating Pending Tickets with timely, precise, accurate updates
· Following-up with end users, if necessary, for closure of pending tickets
· Willing to work for 24*7 shifts
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Similar Jobs
Information Technology
Investigate and resolve issues across critical business applications, perform application packaging and deployments, monitor performance, document troubleshooting, collaborate with teams, and mentor junior staff to ensure system reliability.
Top Skills:
Application PackagingConfiguration ManagementOperating SystemsPackaging StandardsSoftware Deployment ToolsVersion Control Systems
Information Technology
Investigate and resolve application issues, monitor system performance, package and deploy applications, collaborate with cross-functional teams, document solutions, and support application updates and testing to maintain system stability.
Top Skills:
Application Packaging
Cloud
Serve as Tier III escalation for Fastly security products (WAF, Bot Management, DDoS). Troubleshoot and reproduce complex customer environments, build tooling and automation, collaborate with Product/Engineering, author runbooks, and mentor Tier 1/2 engineers to improve incident resolution and product reliability.
Top Skills:
AnsibleApacheBot ManagementChefDdos ProtectionDnsDockerFastly Control PanelGoGrafanaHTTPHttpsIisKubernetesLinuxLookerNext-Gen WafNginxNode.jsPagerdutyPowershellPrometheusPuppetPythonRustSIEMSlackTcp/IpTerraformTlsUnix ShellWindowsZendesk
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
