Organization:
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Job Title: Staff Software Engineer SAP ABAP
Location: Manyata Tech Park, Bangalore (Hybrid)
Business & Team: We are seeking experienced SAP ABAP engineers to join our squad to support and optimize SAP solutions that underpin critical banking operations. This role is responsible for ensuring the stability, performance, and continuous improvement of SAP Core Banking system. With close to 40% of Australia’s payments processed in this system, your impact here has significant impact and importance.
Impact & contribution: As SAP Banking Technical Consultant, you will be responsible for guiding the designs within your SAP domain to align to the SAP Application Architecture. Specifically, as a Technical Consultant, you are responsible for identifying Build Inventory Items, designing and configuring Technicality and testing the Technicality to ensure business requirements are met. You would also be expected to build intimate relationships with the business to ensure we are delivering what the business wants and needs.
Key Responsibilities
- Provide L2 operational support and manage platform stability for SAP applications across production and non-production environments.
- Troubleshoot and resolve complex production issues through effective debugging and root cause analysis.
- Monitor system performance, proactively identify issues, and coordinate timely incident detection and resolution.
- Develop, enhance, and support SAP RICEFs in line with business requirements.
- Lead and manage service restoration activities for incidents across all severity levels, ensuring adherence to defined SLAs efficiently and minimise customer impact.
- Perform root cause analysis and drive resolution of recurring operational issues.
- Partner with infrastructure, platform, and security teams to maintain system availability, resilience, and performance.
- Support and contribute to continuous improvement initiatives, including enhanced observability and operational automation.
- Identify and implement tools and solutions that improve operational efficiency and increase self-service capabilities for product teams.
- Leverage AI and automation capabilities to improve incident analysis, troubleshooting, and resolution processes.
- Participate in on-call support and major incident activities as required.
Required Skills and Experience
- 12 to 15 years of hands-on experience in SAP ABAP development and support.
- Strong experience in problem solving, debugging, and root cause analysis, with exposure to SAP Banking Services and Transactional Banking (TRBK) highly desirable.
- Strong understanding of incident, problem, and change management processes within large enterprises or highly regulated industries such as Banking, Financial Services, Insurance, or Government.
- Knowledge of ITIL Service Management practices and operational support frameworks.
- Strong analytical, troubleshooting, and diagnostic skills with the ability to resolve complex production issues.
- Excellent stakeholder management, communication, and collaboration skills.
- Experience working in high-availability, mission-critical environments supporting business-critical applications.
- Ability to work effectively during major incidents and contribute to service restoration activities within defined SLAs.
- Exposure to operational support, monitoring, observability, and automation practices in enterprise environments.
Essential skills:
- Strong experience in SAP ABAP Production Support with expertise in incident management, troubleshooting, performance tuning, and code optimization.
- Proficient in OOABAP, ABAP on HANA (CDS, OData, RAP, ABAP 7.5+), SOA services, and parallel processing
- Strong knowledge in design principles of OOABAP.
- Hands-on experience in root cause analysis, defect resolution, ABAP Unit Testing, TDD, and production monitoring.
- Skilled in supporting critical business applications, ensuring system stability, SLA compliance, and continuous process improvement.
- Exposure to abapGit.
- Architect & implement scalable solutions to solve highly complex problems and deliver high quality solutions.
- Passion for new technology, continuous learning, innovation, improvement and optimization.
Good to have:
- Business Partner (BP)
- Deposits Management
- Master Contract Management (MCM)
- Loans Management
- Payments
Education Qualification: Bachelor's / master’s degree in engineering/ information systems from an accredited university.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
