Designs, executes, and maintains automated ServiceNow tests using ATF across functional, regression, integration, and end-to-end scenarios. Validates CMDB data quality, Asset Management, compliance, auditing, security controls, integrations, upgrades, and clone activities. Manages defects, testing documentation, release sign-offs, and quality recommendations while driving testing best practices and continuous improvement. Collaborates with developers, administrators, analysts, and stakeholders to improve ServiceNow platform quality and stability.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in
REQUIREMENTS:
- Experience - 5+ years
- Strong hands-on experience with ServiceNow platform testing and quality assurance processes
- Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory
- Strong knowledge of CMDB concepts, data governance, and data hygiene best practices
- Experience in designing, developing, and maintaining automated test scripts using ATF
- Good understanding of ServiceNow platform fundamentals and core functionalities
- Experience with Asset Management processes and ServiceNow Asset Management modules
- Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
- Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
- Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
- Strong understanding of functional, regression, integration, and end-to-end testing methodologies
- Ability to independently drive QE initiatives and establish testing best practices
- Strong analytical, troubleshooting, and defect management skills
- Excellent communication and stakeholder management skills
- CSA certification or relevant ServiceNow certifications will be an added advantage
RESPONSIBILITIES:
- Design, develop, execute, and maintain automated test cases using ServiceNow ATF
- Validate ServiceNow platform functionality across releases, enhancements, and configurations
- Perform functional, regression, integration, and end-to-end testing activities
- Ensure CMDB data quality and support data hygiene initiatives across the platform
- Validate Asset Management, Compliance, Auditing, and Security Control processes
- Perform testing and validation of integrations with third-party systems and applications
- Support ServiceNow upgrade and clone activities, including impact assessment and testing
- Identify, document, track, and manage defects through resolution
- Develop and maintain test plans, test cases, test scripts, and testing documentation
- Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables
- Provide testing sign-off and quality assurance recommendations for production deployments
- Analyze test results and provide actionable insights to improve platform quality and stability
- Drive continuous improvement initiatives for ServiceNow QE processes and test automation
- Ensure adherence to organizational quality standards, governance, and best practices
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Nagarro Navi Mumbai, Maharashtra, IND Office
2601/2, G Square Business Park, Plot No 25 & 26, Sec 30, Opp Sanpada Station, Sanpada, Navi Mumbai, India, 400705
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Leads Atlassian’s India mid-market account executive team, developing regional sales strategies, expanding market share, managing key customer relationships, coaching sellers, setting performance goals, recruiting talent, and collaborating with cross-functional teams. The role also involves executive engagement, market analysis, pipeline management, value-selling enablement, and reporting to senior leadership.
Top Skills:
Analytics ToolsAtlassian SolutionsCRMPipeline Management Tools
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Own enterprise and strategic customer relationships through onboarding, adoption, and value realization. Build executive partnerships, guide customer journeys using predictive signals, deliver scalable engagements, mitigate churn risks, advocate for customer needs, and maintain accurate Gainsight records. Collaborate across product, sales, support, marketing, and partners to drive business outcomes and continuous improvement.
Top Skills:
ConfluenceGainsightJIRASalesforceTableau
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Partner with enterprise sales teams and channel partners to understand customer challenges, identify expansion opportunities, and map needs to Atlassian solutions. Deliver compelling product demonstrations, lead technical evaluations, provide implementation guidance, solve customer problems, and support deal closure. Act as a product expert and customer advocate by sharing feedback and competitive insights with product teams.
Top Skills:
Artificial IntelligenceAtlassian Software SuiteCloud Software
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
