Sr. Technical Writer

About the job:

The Red Hat Customer Content Services (CCS) team is looking for a Senior Technical Writer to join our expanding organization. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, user experience, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs. As a Senior Technical Writer you will work with dynamic, fast-paced Agile teams to bring to market new and exciting technologies. 

What you will do?

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Keep up to date on changes of our offerings, customer use cases, and support issues

• Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

• Work with quality engineering (QE) and development to improve the accuracy of your documentation

What you will bring?

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems

• Familiarity with structured, topic-based authoring and information architecture

• Ability to collaborate in a global team environment, proactively engage subject-matter experts, and follow through on commitments

• Familiarity with version-control systems; being comfortable with Git is a big plus

• Demonstrated experience with Agile and rapid iteration releases

• Experience working with diverse sets of stakeholders to solve complex problems

• Ability to inspire others irrespective of their job title

• Demonstrated success taking accountability for project execution and completion

About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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