Jobs at Red Hat

Administer and support Red Hat OpenShift environments for a large enterprise customer. Responsibilities include cluster health management, node and application administration, security patching, access control, monitoring, backups, performance troubleshooting, L2 ticket resolution, root-cause analysis, upgrades, production incident support, capacity coordination, reporting, and SOP creation. The role is client-facing, Mumbai-based, shift-based, and involves collaboration with Red Hat and customer stakeholders.

Provides strategic technical guidance and troubleshooting support to enterprise Red Hat customers using OpenStack and related cloud platforms. Responsibilities include technical reviews, case management, customer engagement planning, upgrades, issue prevention, platform adoption, solution alignment, and collaboration with field and engineering teams. The role serves as a trusted technical advisor, advocates for customers, contributes to solution patterns and internal knowledge sharing, and travels to customers and industry events as needed.