Easy Apply
Easy Apply
Lead analysis and automation across flight fulfillment to reduce errors and revenue leakage. Identify automation opportunities, translate operational bottlenecks into technical requirements, investigate recurring ticketing and refund issues, and document SOPs and training to scale operational capabilities.
About the Role
As the Senior Analyst – Business Operations (Flights), you will drive operational excellence, scalability, and automation across our flight fulfillment ecosystem. Positioned at the intersection of Operations, Product, and Engineering, you will transform day-to-day operational challenges into streamlined, automated workflows.
This role requires a deep understanding of the end-to-end ticketing and post-booking lifecycle. You will own the analytical framework that identifies inefficiencies, identify functional solutions, and supports the rollout of automation initiatives to reduce errors, prevent revenue leakage, and maximize processing speed.
What You’ll Do
Process Optimisation & Automation Support
- Identify and assess automation opportunities in flight operations workflows specifically targeting ticketing queues, manual reissues, and refunds to identify and prioritise accordingly.
- Work with Product and Engineering teams to translate operational bottlenecks into clear, actionable technical requirements.
- Monitor automation effectiveness and provide data-driven recommendations.
Operational Troubleshooting & Analysis
- Lead investigations into recurring fulfillment issues, manual GDS/NDC exceptions, and refund discrepancies to improve automated processing.
- Analyze data to identify patterns, root causes, and potential solutions.
- Support operational initiatives and efficiency projects aimed at reducing manual work.
- Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.
Stakeholder Collaboration
- Act as a subject matter expert for ticketing and post booking workflows within the flights domain.
- Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
- Communicate clearly across technical and non-technical teams.
Documentation & Training
- Own the creation and maintenance of SOPs, process maps and modules to build technical capabilities and domain knowledge across the wider operations team.
What You’ll Bring
- 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
- Hands-on experience with NDC & GDS systems
- Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds and fare rules
- Strong analytical mindset, with experience in process improvement or automation projects.
- Ability to translate operational needs into technical requirements.
- Excellent communication, stakeholder management, and problem-solving skills.
Similar Jobs at Navan
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Provide on-site and remote technical support for end users, manage hardware procurement and maintenance, administer SaaS tools and user accounts, troubleshoot network, A/V and conferencing systems, run onboarding/offboarding and executive white-glove support, maintain documentation and IT policies, and participate in on-call rotation and site IT operations.
Top Skills:
AndroidAtlassianAzureCisco MerakiGoogle WorkplaceIntuneiOSJAMFmacOSOktaSlackVpnWindowsZoom
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Manage and improve Navan Expense operations by handling escalations, meeting KPIs, driving process improvements, collaborating cross-functionally, and supporting policy and procedure development to ensure compliant, efficient expense and card operations.
Top Skills:
ExcelGoogle SheetsSalesforce
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Lead and develop a team of Business Travel Consultants, manage operational performance and SLAs, own customer relationships and escalations, drive process improvements, hire and onboard staff, and coordinate engagement and administrative tasks to ensure excellent travel program service.
Top Skills:
AcdAmadeusCalabrioSabreSalesforceTwilioWorkday
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
