Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Senior Manager, Employee Relations is a key strategic pillar and partner to the Global Employee Relations Team and across the enterprise to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team. The Senior Manager, Employee Relations is primarily responsible for conducting workplace investigations and oversees a team of employee relations professionals who also conduct investigations / grievances, provide advice and counsel related to interpersonal / workplace conflict matters, support on various sensitive employee matters, and provide specialized, in-region performance management support to people managers. The Senior Manager, Employee Relations also provides meaningful, data-driven, and actionable insights and recommendations back to the Global Employee Relations Team's key stakeholders across the enterprise.
What You Get To Do
- Bring our People Pact to life as you act as the voice of the region and decision maker to help drive consistency and fairness, and to ensure regional and cultural nuances are represented.
- Act as regional pillar to ensure centralized internal Employee Relations Case Management (ERCM) tracker is updated and maintained, acting as a champion for data hygiene and providing oversight and ensuring alignment and consistency in approach with the rest of the global ER team.
- Manage and assemble a diverse and inclusive Employee Relations team that executes on strategic and operational goals and scales for the future, while driving consistency and producing excellent employee experiences.
- Conduct low- to moderate-complexity investigations, grievance processes, and disciplinary processes as appropriate, ensuring that all appropriate documentation is created and maintained, and providing actionable recommendations and insights back to the enterprise.
- Operate with a strategic mindset by providing actionable, data-driven insights and trends to the business, while driving process improvements/standardizations, upskilling the team, and partnering with key stakeholders to close knowledge gaps.
- Provide thought leadership and strategic guidance to a team of ER professionals around day-to-day caseload, operational excellence, and best-in-class stakeholder partnership.
- Partner with COEs, Operations, and HRBPs to ensure HR programs and policies are delivered in functionally and regionally relevant ways, ensuring local and cultural nuances are taken into consideration.
- Support ongoing growth and development of the team by identifying training and stretch opportunities, developing key talent, and fostering a growth mindset.
- Act as the primary escalation point for Employee Relations, HRBPs, and Service Delivery Partners in region.
- Partner with Global Employment Law, Ops, COEs, and HRBP stakeholders to develop and deliver initiatives aligned to the region and across the enterprise to promote ServiceNow's core values and culture.
- Collaborate with global counterparts to ensure global consistency and facilitate best-practice sharing where possible.
Qualifications
Qualifications
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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