Manage and resolve customer billing inquiries, process daily invoices, submit invoices via client portals, update Oracle service contracts and AR transactions, handle PO requests, generate training invoices, maintain customer special handling database, and support related projects and improvements.
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleAs Sr Finance Operations Specialist, you’ll be assisting in the responsible for the timely research and resolution of internal / external customer billing questions received in the Invoice Admin mailbox. Accountable for ensuring the accurate processing of daily invoices covering all regions, with proficiency in electronic / web delivery. Be an active participant in the updating of all Oracle service contracts and AR Transactions covering changes to clients’ contacts, purchase orders and/or addresses throughout the term of the contract. Be an active participant and maintain the Customer Special Handling database for both customer and contract specifics.Your Impact- Respond to inquiries in the Invoice Admin Mailbox by researching and resolving all queries from customers, Collectors and Sales within forty-eight (48) hours of receipt.
- Collaborate with colleagues and others within the company to find the best solution to customers’ issues.
- Identify common problems, escalating to management along with possible suggestions for improvement, wherever possible.
- The submittal of invoices through the various clients’ web portals.
- Timely and accurate processing of customers’ daily invoice(s) including generating reports of items distributed with notification to regional stakeholders.
- PO Request Process: Update Oracle service contracts for clients who require purchase orders on all invoices; generate and Distribute the PO request invoices for subscription license customers.
- Perform Oracle AR Transaction and Service Contract updates covering paying customers, address changes, purchase orders, contact updates, etc.
- Process all authorized Pro-forma invoices.
- Set up manual training transactions in Oracle.
- Generate public training invoices and updates to onsite training transactions, including credits and rebills.
- Participate in other projects and assignments as required.
- Bachelor’s degree in business / accounting or similar education required
- A minimum of 2-4 years of relevant experience is required
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
- Experience in the Customer Billing process or Project Accounting process
- Excellent data entry skills: accuracy, thoroughness, and attention to detail
- Exceptional time management, organization, and analytical skills
- Experience in ERP, such as SAP,NetSuite, Workday, Microsoft Dynamics
- Experience in Salesforce
- Exceptional customer service skills
- Excellent skills with Microsoft Office applications, especially Excel
- Able to multitask and provide quality work within specified deadlines
- Experience with Oracle is not required but a plus
- High level of integrity, autonomy, and self-motivation
- Experience with billing for a software company is desirable
- Fluent in English
- #LI-RR1
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