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Team Overview
As a Network Operations Engineer within TransUnion’s Global Infrastructure Technology Services (GITS) team, you will manage critical operational tasks including major incident support, non-project driven system upgrades, support office network, infrastructure configuration changes, and deployment of service improvements and automation. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities
Provide troubleshooting for network and infrastructure incidents.
Execute non-project driven work such as system upgrades, patching, inventory management, and configuration changes.
Deploy service improvements and automation initiatives to streamline operations.
Ensure adherence to Change Management processes.
Support small-scale projects that do not require full project governance.
Maintain and enhance departmental procedures, best practices, and standards.
Manage escalation of issues to relevant third-party vendors.
Own release and rollback through the Route to Live deployment process.
Share knowledge with 1st and 2nd line teams to enable first-line fixes.
Mentor and coach team members to support their development.
Participate in on-call weekdays/weekends on rotational basis.
Responsible for Infrastructure Operations Firewalls, IPS and IDS, and Antivirus.
Responsible for Firewall Rules and Policies Management and Troubleshooting Implementing of NAT/PAT, SSH, signatures, etc
Experience in managing SD-WAN solutions and Palo Alto firewall technologies, including corporate firewall environments.
Required Knowledge And Experiences
Self-starter with proven ability to develop creative solutions that simplify user network solutions. Work collaboratively across teams spanning multiple time zones
Strong understanding of network protocols and technologies (TCP/IP, routing, switching, wireless) and UNIX based knowledge.
Overall 6+ years of experience in Network
3+ years of progressive experience in VPN technologies (Cisco Any Connect and Zero Trust Network Access Solutions).
3+ years of progressive experience in wireless LAN technologies (prefer Cisco Meraki & Aruba)
2+ years of progressive experience in SDWAN technologies (prefer Viptela & Meraki)
Optimize and Implement Wireless LAN (WIFI) implementation by adjusting AP groups, RF settings, band steering, WLAN settings, etc. to improve WIFI connectivity for end-users.Manage and maintain WIFI security by ensuring adequate level of authentication standards, limiting user access and rogue detection and containment, Firewall & routing
Excellent troubleshooting and fault resolution skills.
ITIL best practices and ITSM tools experience.
Strong communication skills and ability to manage third-party vendors.
Strong written and verbal English communication skills.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Engineer, Network Engineering
TransUnion Mumbai, Maharashtra, IND Office
One Indiabulls, 7th floor, Mumbai, India, 400013
