COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
OVERVIEW
This position reports to the Digital & Technology Manager – HR and is responsible for supporting, enhancing, and transforming the Workbrain and Kronos landscape. The role will partner with HR, Payroll, Operations, vendors, and technical teams to ensure stable day-to-day operations, deliver continuous improvements, support transformation initiatives, and execute release upgrades. This role is expected to demonstrate strong proficiency in workforce management systems, problem solving, process analysis, testing, and stakeholder communication.
KEY ACCOUNTABILITIES
Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability
Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects
Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity
Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience
Gather, analyze, and translate business requirements into functional recommendations and technical specifications
Support improves initiatives by delivering system enhancements, configuration changes, and process optimization
Participate in transform projects related to workforce management, time, attendance, scheduling, and payroll integration
Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization
Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively
Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities
Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness
Communicate system changes, release impacts, and opera onal updates to business users and stakeholders with varying technical knowledge
Support prioritization of backlog items across run, improve, and transform demand
Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes
Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities
MINIMUM QUALIFICATIONS
Bachelor’s degree (full time)
5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions
7+ years of experience preferred in enterprise application support, enhancements, or transformation initiatives
Experience supporting Workbrain and/or Kronos in a global environment
Experience in production support, system enhancements, testing, and release management
Experience working with third-party vendors, implementation partners, and cross-functional business teams
Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred
PREFERRED QUALIFICATIONS
Strong functional and operational knowledge of Workbrain and Kronos
Experience supporting incident management, problem management, and system stabilization activities
Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization
Experience gathering and translating business requirements into practical system solutions
Demonstrated ability to analyze processes, data, and system impacts and recommend improvements
Understanding of integrations, interfaces, and downstream payroll impacts
Strong testing capability, including test planning, script creation, execution, and defect management
Ability to work on run, improve, and transform portfolios simultaneously and prioritize effectively
ELIGIBILITY
Applicants must meet minimum age qualifications in the country in which the job is located.
General Mills Mumbai, Maharashtra, IND Office
Mumbai, India
