Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
ResponsibilitiesTo Meet/visit customers as per portfolio to maintain/Develop as per LKA threshold.
Continuously improving the customer portfolio by securing new accounts and removing underperforming accounts.
Ensure regular updates of all activities in Salesforce.
Review customer performance with Sales Manager and define appropriate actions.
Where appropriate for their market serve as specialists for a segmented verticalPrepare and conduct visits, report and follow-up on visits.
• Conclude contracts for MR customers (proposal, negotiation, closing) Record commitments
(tender tracking/commercial)Drive CU business for foreign MRs and adhere to Push-Pull process.
Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
Provide feedback on the market including rates, competition activities,
market conditions etc to all relevant stakeholders.Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
- Provide clear info to Sales Coordination regarding handover to Customer Service.
Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).
- Which freight forwarders in Delhi/NCR and North India have you
handled directly, and how do you map their decision-making structure? - How would you position Hapag-Lloyd against competition considering
rail connectivity, transit time, and total logistics cost? - While working in North India, unlike Port Side - you must deal with
various stakeholders to make things work for your customer and
their business needs, will you be able to collaborate with them, rather than works in silos?
20 years of experience in the maritime industry or equivalent
combination of education and experienceExperience in Sales and/or Customer Service functions.
Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.
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