Performs routine, production-driven business transactions while communicating with customers and brokers, gathering and reviewing data, escalating issues, managing multiple priorities, and supporting metric-based reporting. The role requires strong written communication, attention to detail, adaptability, teamwork, stakeholder coordination, and proficiency with Microsoft Office. The associate must be self-directed, results-oriented, and flexible to overlap U.S. daytime work hours.
Description and Requirements
Job Responsibilities
Essential Functions
• Communication skills - should be able to read and interpret emails / business documents and communicate with customers (End Customers & Brokers)
• Excellent written communication skills (email writing skills)
• Ability to comprehend
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Teamwork/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
• Adaptability to change
• Self-disciplined and result oriented
• Ability to manage multiple tasks prioritizing effectively.
• Ability to find creative and innovative solutions to business problems
• Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the "at a glance" information.
• Proven knowledge of MS Excel, Word & Power Point
• Ability to work with multiple stakeholders across mandatory
• Self-motivated, Self-disciplined, result oriented, well organized, and flexible with a sense of urgency approach Must be flexible to mirror / overlap US Daytime work hours
• Teamwork/ Managing Self / Adaptability
• Adaptability to change
• Ability to manage multiple tasks prioritizing effectively
• Ability to proactively escalate issues when required
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Job Responsibilities
Essential Functions
• Communication skills - should be able to read and interpret emails / business documents and communicate with customers (End Customers & Brokers)
• Excellent written communication skills (email writing skills)
• Ability to comprehend
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Teamwork/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
• Adaptability to change
• Self-disciplined and result oriented
• Ability to manage multiple tasks prioritizing effectively.
• Ability to find creative and innovative solutions to business problems
• Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the "at a glance" information.
• Proven knowledge of MS Excel, Word & Power Point
• Ability to work with multiple stakeholders across mandatory
• Self-motivated, Self-disciplined, result oriented, well organized, and flexible with a sense of urgency approach Must be flexible to mirror / overlap US Daytime work hours
• Teamwork/ Managing Self / Adaptability
• Adaptability to change
• Ability to manage multiple tasks prioritizing effectively
• Ability to proactively escalate issues when required
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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