Specialist - Travel

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Role purpose:

Manage the effective operations of travel related services in accordance with company policies, procedures, and processes. Contribute as a team member to the overall culture of Accelya locally and globally. Achievement of defined key performance indicators and service level agreement targets.
To provide support to Accelya employees, guests and clients by understanding their travel requirements, business priorities and demonstrating the ability to proactively anticipate needs and drive improvements. The role involves completing complex assigned goals quickly with little to no guidance, reacting with appropriate urgency to situations that require a quick turnaround, and taking effective actions. Proactively getting involved with all aspects of engagement meetings with vendors/sales representatives from Airlines, Hotel Industry etc.

Duties & Responsibilities

• Arrange, manages and coordinates all aspects of Domestic & International Hotel & Travel bookings to meet the specific needs of employees, departments & guests.
• Handling & advising employees on travel arrangements, e.g., visas and passports.
• Rely on instructions, pre-established guidelines & budget to perform the functions of the job.
• Managing the reconciliation of Travel related expenses as per the travel policy and process.
• Provide customer service by responding to inquiries about Domestic or International travel. 
• Assisting and understanding the special needs of employees & guests with disabilities.
• Handling client/visitors/guest complaints/feedback and other related problems and communicating to next level or as per escalation matrix.
• Timely execution of assigned tasks and projects.
• Ensure that employees & guest safety and security protocols are followed as per the process and guidelines during their travel.
• Accurate reporting to ensure meeting the organization goals.
• Work as a team with admin team members within the department to ensure back-up coverage as and when required.
• Participate in and assist with organizing of admin team initiatives – meetings, training, events & functions etc.

Other responsibilities

• Resourceful and organized individual, with an exceptional track record of contributing to the efficiency of businesses by providing personalized and timely support.
• Highly skilled and passionate with strong work ethics and attention to detail to serve as a liaison between inter and external stakeholders.
• Handle confidential information, which would have immediate impact on the company operations, performance or value if shared beyond its intended audience.
• Exceptional interpersonal skills and ability to interact with internal and external stakeholders on behalf of Travel Desk by being respectful but assertive.
• High degree of professionalism in dealing with diverse groups of people, including executives, senior managers, external parties, government agencies, etc.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.

Knowledge, Experience & Skills

• Strong oral, written and analytical skills
• High level of professionalism
• Strong interpersonal skills: ability to interact effectively at all levels and with people of all cultures
• Self-directed team player
• Ability to work independently, identify problems and provide solutions
• Work well under pressure
• Strong multitasking and organizational skills
• Able to work flexible hours.

Technical Competencies

• Knowledge of relevant flight regulations and required travel documentation.
• Knowledge on managing /processing of Visa
• Knowledge on managing/ processing of hotel accommodation (Domestic & International)
• Knowledge on managing Tickets – Domestic & International (hands on experience on Amadeus and Galileo would be an advantage)

What do we offer?

• Open culture and challenging opportunity to satisfy intellectual needs
• Flexible working hours
• Smart working: hybrid remote/office working environment
• Work-life balance
• Excellent, dynamic and multicultural environment

About Accelya

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing.

Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future.

The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!