The Service Owner – Microsoft Defender is responsible for end-to-end ownership, governance, service strategy, operational excellence, and continuous improvement of Nokia’s Microsoft Defender services. The role ensures that Microsoft Defender capabilities are delivered reliably, securely, and efficiently across the enterprise while aligning with Nokia cybersecurity requirements and digital workplace strategy.
The Service Owner acts as the primary business and operational owner of the Microsoft Defender service portfolio and collaborates closely with Cyber Security, Information Security, Identity & Access Management, Workplace Services, Microsoft, and external service providers.
Responsibilities- Own the end-to-end Microsoft Defender service lifecycle.
- Define and maintain the Defender service roadmap and service strategy.
- Ensure alignment with Nokia security, workplace, operations, and architecture objectives.
- Maintain service documentation, service standards, governance materials, and operational procedures.
- Lead periodic service reviews and continuous improvement activities.
- Monitor service health, incidents, recurring issues, service quality metrics, and operational risks.
- Drive service improvements based on operational data, stakeholder feedback, Microsoft roadmap changes, and audit findings.
- Partner with Information Security and Cyber Security teams to operationalize security requirements into service capabilities.
- Ensure Defender platform capabilities support Nokia security objectives and cyber defense priorities.
- Support implementation of security controls, compliance requirements, audit activities, and evidence requests.
- 7+ years of experience in cybersecurity, Microsoft security technologies, enterprise IT operations, or IT service management.
- Experience owning or managing enterprise services in a global, complex organization.
- Experience working with outsourced delivery models, managed service providers, and vendor governance.
- Strong stakeholder management skills across security, workplace, infrastructure, architecture, and operations organizations.
- Experience with ITIL-based service management practices, including incident, problem, change, lifecycle, and continual improvement processes.
Nice to have:
- Microsoft Defender XDR and the Microsoft Defender product family.
- Defender for Endpoint, Defender for Office 365, Defender for Identity, and Defender for Cloud Apps.
- Microsoft Entra ID, Microsoft Intune, endpoint security, identity security, and threat protection concepts.
- Security operations, vulnerability management, incident response processes, and enterprise risk management concepts.
- Microsoft 365 security architecture and integration patterns across workplace, identity, and endpoint services.
About Us
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in India:
- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility
Nokia Mumbai, Maharashtra, IND Office
Mumbai, India
